7/17/2013 Learning outcomes Lesson 2 Consumer Buying Behavior At the end of the session you should be able to: • Distinguish between customer and consumer • Understand how buyers make purchasing decisions • Identify buying decision behaviors. Amali Wijekoon Department of MOT Amali Wijekoon 2 Introduction • Customer – A person who pays a value to company offerings Consumer markets • Consumer markets are the markets for products and services bought by individuals for their own
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Study of consumer behavior in Bangalore city *G. Vani1‚ M. Ganesh Babu2‚ N. Panchanatham3 Professor‚ Acharya Institute of Technology‚ Solladevanahalli 2Assistant Manager‚ ICICI Bank‚ Bangalore‚ 129/2‚ AGBG Layout Chikkabanavara 3Dept Head‚ Dept of Business Administration‚ Annamalai University‚ Chidambaram‚ Tamilnadu *gvani3333@yahoo.co.in 1Asst. Abstract: ‘Consumer is king’ –the statement carries profound truth in it. Today the success of any firm depends upon the satisfaction of consumers. For satisfying
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CONSUMER BUYING BEHAVIOR Factors which affect a consumer ’s buying behavior includes Social factors are those factors which are induced by other people with whom the consumer is in contact with by one way or the other and have affect on the consumers buying behavior. These social factors can arise from culture‚ subculture‚ family and roles‚ reference groups and social class. Psychological Factors Psychological factors are an important part of the decision process. These are inherent to
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Toilet soaps are part of the growing tribe of cleansing and beautifying products available across the country. There are scores of brands and an even greater number of variants making for a bewildering range. The Indian market has over 1100 million people living in more than 4500 towns and cities and in excess of 580‚000 villages. Products must cut through several price points and fragrances to satisfy everyone. Toilet soaps are marketed through 5 million retail stores of which 3.75 million are in
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Consumer Buying Behavior Consumer buying behavior can be defined as the way in which consumers or buyers of goods and services tend to react or behave when purchasing products that they like. Buyers tend to exhibit different types of buying behavior when they are in the process of purchasing goods and services and the behaviors witnessed are influenced by the type of product he/she wants to buy. Consumer buying behavior involves a long process where the buyer has to identify the product‚ study well
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MPRA Munich Personal RePEc Archive E ective advertising and its in uence on consumer buying behavior Ghulam Shabbir Khan Niazi and Javaria Siddiqui and Burhan Ali Shah and Ahmed Imran Hunjra Quiad-e-Azam University Islamabad‚ Pakistan.‚ Federal Urdu University of Arts‚ Science‚ & Technology Islamabad‚ Pakistan‚ Iqra University Islamabad Campus‚ Pakistan 2011 Online at http://mpra.ub.uni-muenchen.de/40689/ MPRA Paper No. 40689‚ posted 16. August 2012 10:02 UTC 114 Information Management
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CONSUMER BUYING BEHAVIOR: A. Model of consumer behavior Consumers make many buying decisions every day. Most large companies research consumer buying decisions in great detail to answer questions about what consumers buy‚ where they buy‚ how and how much they buy‚ when they buy‚ and why they buy. Marketers can study actual consumer purchases to find out what they buy‚ where‚ and how much. But learning about the whys of consumer buying behavior is not so easy—the answers are often locked deep within
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What is the Consumer Buying Process Owning white evening shoes‚ but needing black‚ can initiate the buying process. There are many steps that a customer takes before actually buying a product. From the initial need to buy a product to sentiments felt long after the item is carried out of the store‚ the buying process is constantly being influenced by internal and external forces. When it comes to consumer buying behavior‚ marketing helps to address the needs of the customer and make them feel
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Ayanwale.A.B‚ Alimi.T‚ Ayanbimipe.M.A. (2005) The Influence of Advertising on Consumer Brand Preference‚ Department of agriculture economics‚ Obafemi Awolowo University‚ Ile-Ife‚ Osun state‚ Nigeria. Sriram.S‚ Kalwani.M.U. Optimal advertising and promotion budgets in dynamic markets with brand equity as a mediating variable. Tiwari.M.K‚ (2012) An Empirical Analysis of Effect of Advertising on marketing of FMCG Product; International Journal Of Marketing and Technology‚ vol 2‚ no 6 Tong.X and Hawley
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person. Sometimes in the consumer market people are involved in a purchase decision‚ example: in planning for a family vacation the father may make the hotel reservations but others in the family may have input on the hotel choice. Therefore‚ understanding consumer purchase behavior involves not only understanding how decisions are made but also understanding the dynamics that influence purchases. Consumer buyer behavior refers to the buying behavior of final consumers (individuals and households
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