Role of Emotional Intelligence 1 Rana Rashid Rehman‚ 2Arfan Khalid and 2Majid Khan Quaid-i-Azam School of Management Sciences (QASMS)‚ Quaid-i-Azam University‚ Islamabad‚ Pakistan 2 Department of Management Sciences‚ COMSATS Institute of Information Technology‚ Islamabad‚ Pakistan 1 Abstract: The primary aim of the present study is to determine the impact of employee decision making styles on organizational performance. Study also investigates the moderating role of emotional intelligence
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An investigation of the employee perceptions on the relationship between employee job satisfaction and the leader’s emotional intelligence among the workers of Eskom in Alice Town 1 INTRODUCTION For organisations to survive in today’s changing world they should maintain their competitive advantage through the use of the whole workforce. In order for the change to take place‚ the employees‚ and the leaders should be adaptive to the environment‚ effective working and the continuous improvement of
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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AN EXPLORATION OF THE DIMENSIONS OF EMOTIONAL BRANDING ADOPTED BY ORGANIZATIONS TO IMPROVE‚ BRAND ASSOCIATION‚ BRAND UNIQUENESS & BRAND EXPERIENCE Submitted by Mobin Tahir Supervised by ANGELA DALRYMPLE On 28 January‚ 2010 Student I.D.: A4019165 M.Sc. Marketing Intake-2 DECLARATION I‚ Mubeen Tahir declare that no part of this dissertation has been taken from existing published or unpublished material without due
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Emotional intelligence is the ability to identify‚ assess‚ and control the emotional of itself‚ It consist of 19 competencies ‚ however today I only learn 10 of them ‚ which was Emotional Self-Awareness (Self-Awareness) Emotional Self-Control‚ Transparency‚ Adaptability‚ Optimism (Self-Management)‚ Empathy‚ Organisational Awareness(Social Awareness)‚ Inspirational Leadership ‚ Developing Others and Conflict Management (Relationship Management) (Emotional Self-Awareness) is understanding
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The earliest roots of emotional intelligence can be traced to Charles Darwin’s work on the importance of emotional expression for survival and adaptation.[2] In the 1900s‚ even though traditional definitions of intelligence emphasized cognitive aspects such as memory and problem-solving‚ several influential researchers in the intelligence field of study had begun to recognize the importance of the non-cognitive aspects. For instance‚ as early as 1920‚ E.L. Thorndike used the term social intelligence
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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book Emotional Intelligence in 1995‚ the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain‚ while the teaching of how the emotional side
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I.E.1 What’s My Emotional Intelligence Score? Indicate your level of agreement with these ten statements using the following scale: 1 = Strongly disagree 2 = Disagree 3 = Neither agree or disagree 4 = Agree 5 = Strongly agree 1. I am usually aware-from moment to moment-of my feelings as they change. 2. I act before I think. 3. When I want something‚ I want it NOW! 4. I bounce back quickly from life’s setbacks. 5. I can pick up subtle social cues that indicate
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Gresham states that children with emotional disturbance can be disruptive in the classroom. Unfortunately these students are often underserved in the school setting‚ which is often the result of the inability to properly identify students with emotional disturbance. Once emotional disturbance is suspected‚ issues often can be addressed during the response to intervention process. During RTI the following factors must be taking in consideration: severity of behavior‚ chronicity of behavior‚ generalizability
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