A Conceptual Model Of An ERP System Using UML Madhurima1(Lecturer)‚ Madhulika (Lecturer) Apeejay College of Engineering‚ Gurgaon1 Flat No.306‚ kaveri apptt.‚GH-4‚Sec-21D‚ Faridabad-121001 Mob no. 09350350814‚E-mail-10madhurima@gmail.com Apeejay College of Engineering‚ Gurgaon madhulikabhatia@gmail.com Abstract—In today’s competitive and ever changing environment every business demands paperless operations‚ a wireless communication of a result of fully transparent and automated operations of
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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entire discussion to follow our focus would be on the word “Arrogant”. This is important to discuss because generally arrogant people have a negative impact on the social fabric. We shall try to detect & understand arrogant people. II. Conceptual Framework: We start with the definition : “Making or implying unwarrantable claims to dignity‚ authority & knowledge; aggressively conceited or haughty‚ presumptuous‚ overbearing” ( The Oxford Concise Dictionary of English) The word ‘unwarrantable’
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1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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Gaps Model of Service Quality The 4 gaps in the Gaps Model are knowledge gap‚ standards gap‚ delivery gap and communication gap. Knowledge gap is the difference between customers’ expectations and the retailer’s perception of these customer’s expectations. This occurs when a person do not know what the customers expect or want. By applying knowledge gap to H&M retail store‚ it refers to the salesperson not knowing what their customers expect/want. For example‚ a customer visiting the H&M
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Enterprise Rent-A-Car: Measuring Service Quality Abstract This case study is dealing with research and different ways of tracking customers’ satisfaction as well as customer insight. Enterprise Rent-A-Car: Measuring Service Quality Enterprise Case study What decisions has Enterprise made with regard to primary data collection-research approach‚ contact methods‚ sampling plan and research instruments? 2)Enterprise made a decision to use a survey approach of its customers
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Conceptual Framework The Conceptual Framework for Financial Reporting The Conceptual Framework was issued by the IASB in September 2010. It superseded the Framework for the Preparation and Presentation of Financial Statements. © IFRS Foundation A21 Conceptual Framework CONTENTS paragraphs FOREWORD THE CONCEPTUAL FRAMEWORK FOR FINANCIAL REPORTING INTRODUCTION Purpose and status Scope CHAPTERS 1 2 3 4 The objective of general purpose financial reporting The reporting entity to be added Qualitative
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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CFTO � PAGE �3� Conceptual Framework for Therapeutic Occupations: "There is nothing so useful as a good theory" Michele Freitas OT 3012 Janis Davis November 17‚ 2008 Conceptual Framework for Therapeutic Occupations: "There is nothing so useful as a good theory" Occupation is the central idea of the profession of Occupational Therapy. The reason that the profession was founded was to use occupations to enhance every day life (Slagle‚ 1922). To explain the profession of Occupational Therapy
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Thesis Writing: Conceptual Framework Conceptual Framework From the review of related literature and studies‚ the researcher may formulate a theoretical scheme for his research problem. This scheme is a tentative explanation or theoretical explanation of the phenomenon or problem and serves as the basis for the formulation research hypotheses. Thus‚ the conceptual framework consists of the investigator’s own position on a problem after his exposure to various theories that have bearing on the
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