A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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Customers are attracted to a business by many factors but the most important ones are product value‚ product suitability‚ and product function. The factors here that apply to McDonalds are mostly product value and maybe product suitability. Customers are bothered about how much McDonalds charge them for the burgers‚ because if McDonalds charge too high then people would not be attracted to McDonalds. E.g. a burger for $4. However‚ on contrast if you charge too low then people would think your product
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COMPARATIVE OF CONSUMER SATISFACTION BETWEEN AIRTEL 1 AND VODAFONE CONSUMER A consumer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs‚ wants or desires. According to a statement made by Mahatma Gandhi‚ ‘consumer refers to the following‚ “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider
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INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
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Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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and the food is great! The price is very reasonable too. I got an a/c room with cable tv. Arrangements were made for me for Airport transfer and I commend the service‚ I had absolutely no problems. I will definately visit this Resort again. Ps: Cottages are recently refurbished! Very Nice...” This resort consists of extremely customer friendly staff members who will be sure to make any stay a memorable one. Sunflower Beach Resort offers great food as well as accommodation at very affordable
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‘Gold Standards’ as the foundation of customer service that put the guest like royalty. This new customer service philosophy implemented in mid-2006 that encompass values include‚ the credo‚ the motto‚ the 3 steps of service‚ service values‚ the 6th diamond and the employee promise. All this gold standard might be important that makes Ritz-Carlton became most popular hotel among well-known people because the way they treat the guest with first class service by applying the principle of trust‚ honesty
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Candace Brooks (your Address) November 13‚ 2008 John Castro Partner-In-Charge CompuCom Systems‚ Inc. 7171 Forest Ln. Dallas‚ TX 75230 Mr. Castro‚ I was introduced to your company by Mr. Brad Earls‚ one of your lead technicians. He has enlightened me that one of your Dallas offices is pursuing to hire qualified persons for your technical support department. I have more than a year and a half experience in the technical support field‚ inclusive of being the senior technician at
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Assessment Tool 1 - Case Studies 1-4 Case Study 1 - Zenith Software Company’s new team Zenith Software Company (ZSC) develops and distributes accounting software applications. The products have proven to be very popular with small businesses. The new Marketing Director‚ Rob‚ recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume‚ unfortunately ignoring customer queries and their problems
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Customer satisfaction survey: Outback Steakhouse Customer Satisfaction Survey Customer satisfaction survey: Outback Steakhouse Overview Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia‚ Malaysia‚ Singapore and many more countries worldwide‚ (Outback Steakhouse‚ 2013). In most basic terms‚ Outback Steakhouse could be described as an Australian themed steakhouse
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