[pic] Human Resource Management (MRC 2033) Leadership and its effect towards organization’s performance and employee’s satisfaction PREPARED BY: LEE YI LING (MR 101291) INTRODUCTION 1.1 definition of leadership Leader in an organisation act as a very important vessel which helps to lead the organisation towards a brighter future. A successful leadership management enables to create maximum effectiveness and efficiency and able to attain an organisation’s mission and goal.
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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1. What evidence does this case provide for formulating and implementing a systematic approach to performance appraisal? There is lack of communication and information between the manager (Frank) and the worker (Lola). The performance appraisal should be a dynamic tool to achieve goals and to clear objectives and working procedures in order to be more effective. It is necessary to discuss issues during at least once a year. In this case‚ Frank should explain to Lola what are his expectations and
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Logistics is the management of the flow of resources between the point of origin and the point of consumption in order to meet some requirements‚ for example‚ of customers or corporations. The resources managed in logistics can include physical items‚ such as food‚ materials‚ equipment‚ liquids‚ and staff‚ as well as abstract items‚ such as time‚ information‚ particles‚ and energy. The logistics of physical items usually involves the integration of information flow‚ material handling‚ production
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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satisfied with their jobs‚ how might this satisfaction relate to their job performance‚ citizenship behavior‚ and turnover? Answer * Job satisfaction of the employees is an important factor because most of the time it determines the commitment and respect of the employees towards their employer and organization. The attitudes and the behaviors of the workers would vary based on the level of job satisfaction. For example: one with a higher level of satisfaction would be more dedicated towards his or
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Chapter 2 The Components of Matter Elements‚ Compounds‚ and Mixtures: An Atomic Overview An element consists of only one kind of atom. An element is one kind of substance – the composition is fixed. Each element is unique because the properties of its atoms are unique. Molecules are structures containing two or more atoms chemically bound together. Diatomic molecules are two-atom molecules such as elemental oxygen. A compound is a type of matter in which two or more different elements are chemically
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COMPONENTS OF AN ORGANIZATION An organization is a group of individuals who work together to achieve a common objective/goal. For this to happen‚ the organization has to have elements which ensure its sustainability and success. These elements are: Common purpose Co-ordinated efforts Division of labor Hierarchy of authority Span of control Departmentalization Centralization and decentralization COMMON PURPOSE Common purpose is the means for unifying members. An organization without purpose soon begins
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Components of Strategic Management Process can be referred to as procedures to be followed to achieve the purpose of strategic management. This is all part of the continuous process of improving the business in an effort to succeed and reach company goals. Strategic planning was developed as an alternative of then was called long-term planning. Strategic planning is more of leadership driven and vision based. The top management decides on the principles that guide the organization toward established
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