Company: The Bay The need analysis is done on the particular store that I worked at and for the Ladies wear department‚ concerns raised here may not be generalizable across all stores and departments. The needs analysis is performed to identify gaps between the desired performance and current performance. Concern Not all employees comply with the training provided; therefore not all employees promote the value added services the organization provides like auto locate and the Bay Credit Cards. Some
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Building Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the
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Case: 2 Firm 1: Inovest Bahrain Firm 2: Investcorp Gulf B.S.C Introduction: An investment firm is a company whose main business is holding securities of other companies for investment purposes. The investment company invests money of its shareholders who in turn share in the losses and profits. Investment firms manage‚ sell and market funds to the public. Variety of funds and investment services are offered to the investors‚ which include portfolio management‚ legal‚ custodial‚ recordkeeping‚ tax
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Building Customer Loyalty - You Decide DeVry University‚ BUSN258 March 14‚ 2013 You Decide As a general manager‚ it is important to identify the issues interfering and affecting the relationship with your customer. After carefully examining all of the facts of the problem‚ it is important to find a solution and providing the customer with a satisfactory answer. First of all the company needs to fix the problem as soon as possible. One way of fixing this problem‚ is by providing
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Customer Relationship Management Manage customer relations to survive In present economic environment‚ efficient managers with aggressive intentions are simply not adequate enough. New and innovative management skills and approaches are required. "One of the biggest problems facing managers today is how to continuously attract customers and attain growth‚ often in an environment where products and prices among competitors are steadily moving closer together. Traditional bases for differentiation
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Limited is a bus building company located in Toronto‚ Canada. The company produces and sells a variety of buses designated for public transport within cities. The main customers are in the United States and Canada. Five years ago (about in 1994)‚ due to the bad financial situation‚ the company was bought by the Dutch entrepreneur ‚ Mr Jan de Koning. He introduced several new techniques and designs to the production and management process of the company. He also changed the company structure from
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The term ‘Industrial Relations’ comprises of two terms: ‘Industry’ and ‘Relations’. “Industry” refers to “any productive activity in which an individual (or a group of individuals) is (are) engaged”. By “relations” we mean “the relationships that exist within the industry between the employer and his workmen.”―Industrial relations and personnel management are almost synonymous term with the only difference the former places emphasis on the aspect of employer relationship rather than on the executive
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Guantanamo: past‚ present and future The Naval Base at Guantánamo Bay is the oldest U.S. military base still operating outside the U.S. It has been under U.S. control since 1898 but it was not used to hold prisoners from the Afghanistan war until January 2002. Since then‚ hundreds of “law combatants” have been held there against the Geneva Convention and their rights have been removed. Guantanamo Bay Detention Camp became a matter of international concern when it was stated that the prisoners
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Case Title: Montego Bay‚ Unsustainable Motivation The role of the responder: Lisa Mahoney‚ Store Manager‚ Montego Bay Introduction Montego Bay‚ a retailer selling distinctive women’s apparel‚ reported a quarterly sales drop of 3.5% from the last year. The company is going to close down 20 underperforming stores in coming 18 months. A new computerized scheduling system was introduced to the store under trial basis for 6 months in order to see whether it could improve productivity & reduce
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