Making a Reservation Receptionist: Good morning. Welcome to The burj al arab Hotel. Client: Hi‚ good morning. I’d like to make a reservation for September 24. Do you have any vacancies? R: Yes sir‚ we have several rooms available for that particular weekend. R: How long will you be staying? C: I’ll be staying for two nights. R: How many people is the reservation for? C: There will be two of us. R: And would you like a room with twin beds or a double bed? C: A double bed‚ please. R: Great
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Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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CHAPTER 1 INTRODUCTION TO FRONT OFFICE ▪ Explain the key features of Property Management Systems. ▪ Describe common accommodation venue structures. ▪ Identify guests and target markets. ▪ Understand the cycle of service. What is Front Office? It is the face of the hotel. It also the heart of the venue‚ if not physically‚ then certainly operationally. Property Management Systems - A system of keeping track of and controlling financial and non financial
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FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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– Head oh HR Date – 31 – October 2011 Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Summary This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant Reach – YALA. During the induction the trainees will be given a brief idea about the Hotel background
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The Role of The Front Office A security program is most effective when all employees participate in the hotel’s security efforts. Front office staff play a paticularly important role. Front desk agent‚ door attendants‚ bellpersons‚ and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel’s security department or a designated staff member. Several procedures
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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today’s Front Office Managers Author: Rupneet Singh Sekhon Accommodation and Facilities Management Date: 1st April 2011 Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8 Executive Summary ‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks‚ 2005). Front office
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under which meals are priced separately or room only plan Modified American Plan (MAP) - A billing arrangement under which the daily rate is including room and two meals‚ generally Breakfast and dinner. Continental Plan ( CP ) - One of the most common / preferred billing arrangement which includes room and continental breakfast. Rack Rate - The published tariff for each room type / category in a hotel. Registraion Card- A printed form for a registration record‚ In most countries the guest’s
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and Review of the Night Audit Dr. Jan Roy June 20‚ 2013 Night Audit – Step one The night auditor is done to show the daily operation statistics of the hotel. This audit will assist the GM and department directors are seeing how they are doing on meeting their targeted budget. |June 1st. |Figures | |Room Revenue |$41‚216.00 | |Rooms Available
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