The AT&T Customer Rules! 1. TAKE OWNERSHIP AND SHOW WE CARE We value our customers‚ and we let them know it by all we do. * We are friendly and courteous to all customers and treat them with respect. * We take personal responsibility for meeting each customer’s needs and demonstrate to our customers that we value them. 2. BE RESPONSIVE AND DELIVER We listen to customers and deliver with speed. * We are attentive to our customers and recognize that their time
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Work-Related Attitudes * Attitudes: Relatively stable clusters of feelings‚ beliefs‚ and behavioral intentions toward specific objects‚ people‚ or institutions. * Work-Related Attitudes: Attitudes relating to any aspect of work or work settings. * Job Satisfaction: Positive or negative attitudes held by individuals toward their jobs. Job Satisfaction * Most people are quite satisfied with their jobs. * Levels of job satisfaction‚ however‚ vary by country * Overall
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Effect of Cohabitation on the Rising Divorce Rate The rise of the divorce rate seems to be due to the lack of commitment or understanding of love and longevity in a marriage. Cohabitation can be defined as an arrangement whereby two people decide to live together on a long term or permanent basis in an emotionally and /or sexually intimate relationship (Brannon 2008). Cohabitation is seen as the best way to understand a prospective mate in terms of living and financial stability
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Organizational Citizenship Behavior (OCB) or‚ committed performance‚ of its members. It explains a new study that links the SFE indirectly to the OCB through positive and/or negative affective perceptions of Role Stressors‚ Job Burnout‚ Organizational Commitment‚ and Person-Organization Fit. The study was performed in Taiwan on 380 employed business-management students and their actual supervisors to gain the information needed. The Leader-Member Exchange (LMX) model is directly involved with this study
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The Difference between High School and College Athletics When I was applying to college I talked to the coach of the University of Central Oklahoma cheerleading squad in hopes that I could tryout for the team. I thought that another commitment in addition to my school work would help to keep me focused for the second semester. One thing that I didn’t expect is the time and energy you need to put aside to play a sport in college. In high school‚ playing a sport was a much easier task. College
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or service to the people who are interested in it. Good marketing plans include multiple ways to reach customers‚ but for now pick one that has the payoff you want and a time and resources commitment you can handle. Local listings Payoff: Reach customers in your area and drive local sales Commitment: One-time setup with weekly to monthly updates Example: Claim your Google Places page Online ads Payoff: Get your products and services in front
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Causes of Employee Turnover ABSTRACT The proposed research will be conducted to investigate the causes of employee turnover. Proposed study will use different research articles to develop a model which shows that job satisfaction‚ employee motivation and employee involvement (independent variable) has an impact on employee turnover (dependent variable). Hence the purpose of this research will be‚ firstly getting the perception of employees at work by conducting semi structure interviews
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non-performance in some areas were exposed (A summary of the results of that review is in Appendix B). The wide range of values and low mean revealed the already obvious to most of us that our learning team was dysfunctional. In my analysis‚ our team lacked commitment and participation. Often a team member would voice an opinion but some team members would ignore his contribution by insisting on his own points. While we scheduled to meet on a regular basis‚ not everyone turned up and while the course provided
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Security perception Bailey and Pearson (1983) Site awareness The customer ’s ability to recognize or recall that a Aaker (1991) site is a member of a certain service category the overall information service Westbrook (1983) Gwinner et al. (1998) Site commitment Moorman et al. (1992) 27 Volume 31 . Number 1 . 2003 . 16-29 Chung-Hoon Park and Young-Gul Kim
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1. Before you read the Conger article‚ thing about recent examples in which you tried to persuade someone else to adopt your view on an important issue. How did you go about this? What strategies did you use? After you read the Conger article‚ consider how your strategies compare to the recommendations made by Conger. I work in consulting and was recently attempting to persuade a colleague to assist me in making multiple “pitch” presentations to a potential client. I explained to my colleague
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