overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
Premium Bank
What is Bank:- A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers that have capital deficits to customers with capital surpluses. A bank is a financial institution which deals with deposits and advances and other related services. It receives money from those who want to save in the form of deposits and it lends money to those who need it
Premium Bank Cheque
National Bank Limited‚ Foreign Exchange Branch. This research report is aimed at providing a comprehensive picture to the areas of Foreign Exchange operation of National Bank Limited. The report has been divided into twelve parts. These are- Introduction‚ Brief History of Banking Sector of Bangladesh‚ Corporate review of NBL‚ Foreign Exchange‚ Documents Used in Foreign Exchange Business‚ Letter of Credit (L/C)‚ Import‚ Export‚ Foreign Remittance‚ Findings and Analysis‚ References. National Bank Limited
Premium Bank Central bank Foreign exchange market
Financial Statement Analysis of Bank of America Group 1 Chen‚ Yelin Dong‚ Xiaoxu Gransbach‚ Jennifer Shuai‚ Wang Weiss‚ Charles 1 Financial Statements of Bank of America 1 1.1 Balance sheet 1 1.2 Income statement 2 1.3 Regulatory capital ratios 2 1.4 Investment portfolio 2 1.5 Impact of the FSP FAS 115-2 and FAS 124-2 on OTTI 3 1.5.1 Bank of America 3 1.5.2 JP Morgan Chase 3 1.5.3 Citi Group 3 1.6 Netting Financial Instruments 3 1.6.1 Bank of America 4 1.6.2 Comparable
Premium Balance sheet Asset Generally Accepted Accounting Principles
The merger of U.S. Citizen Bank and Louisiana Purchase Bank (LPB) in 1998 resulted in a formation of a financial powerhouse possessing core competencies in commercial lending and innovation. Upon recognizing the much needed annuity-driven market potential existing within the U.S. college population‚ the LPB pioneered the student credit card program in 1989. Indeed‚ the student credit card program proved to be more profitable with net income margin around 6 percent compared to that of 4 percent for
Premium Bank Debt Credit card
Case 8.2 Northwest Bank Developing Expectations for Analytical Procedures Analytical procedures are used for many purposes‚ such as to understand the clients industry or business‚ assess the entity’s ability to continue as a going concern‚ and to indicate the presence of possible misstatements. The audit approach for Northwest Bank calls for the audit team to gain assurance on the fairness of loan interest income primarily through the performance of analytical procedures. Additional detailed
Premium Audit Financial audit Auditing
Comparative Study of Bank’s Retail Loan Products for Bank of Baroda Under the supervision of Mr. N. K. Kalani (Chief Manager‚ Retail Loan Factory‚ DMR - I) New Delhi Institute of Management 50 (B&C)‚ 60‚ Tughlakabad Institutional Area‚ New Delhi – 110062. Acknowledgement First and foremost‚ I wish to thank Bank of Baroda for providing me opportunity to undergo my internship training. I am very much thankful to Mr. Nand Kishore Kalani (Chief Manager‚ Retail Loan Factory) for his constant encouragement
Premium Bank Debt Loan
PRIVATISATION IN BANKS BACHELOR OF COMMERCE BANKING & INSURANCE SEMESTER V 2012-13 SUBMITTED BY TANIMA M. BANSAL SEAT No. JAI HIND COLLEGE ‘A’ ROAD‚ CHURCHGATE‚ MUMBAI - 400 020. PRIVATISATION IN BANKS BACHELOR OF COMMERCE BANKING & INSURANCE SEMESTER V 2012-13 SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF DEGREE OF BACHELOR OF COMMERCE — BANKING & INSURANCE BY TANIMA M. BANSAL SEAT No. JAI HIND COLLEGE ‘A’
Premium Privatization Public sector Private sector
1.0 Organizational Overview: AB Bank is known as one of leading bank of the country since its commencement 28 years ago. It continues to remain updated with the latest products and services‚ considering consumer and client perspectives. AB Bank has thus been able to keep their consumer’s and client’s trust while upholding their reliability‚ across time. In spite of adverse market conditions‚ AB Bank Limited which turned 28 this year‚ concluded the 2008 financial year with good results. The Bank’s
Premium Foreign exchange market International trade
What are the pros and cons of banking regulations stipulated by the central bank? Comment on the statement that regulations imposed on banks should be based on a strategic regulatory framework so as to be disclosed‚ transparent‚ equitable and predictable. -Pros and cons of banking regulations stipulated by the central bank: Pros: Central bank is one of the organizations which is in charge of making and maintaining bank regulation. Regulation helps to protect the public against loss through some
Premium Bank Fractional-reserve banking Monetary policy