Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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Introduction What is cognitive dissonance? How can it be used in our daily lives? These are some of the questions that social psychologists ask each day to explain people’s behavior. When it comes to how we act as individuals‚ there are all kinds of words and expressions that we can use. We can use words that can describe us physically‚ mentally‚ and emotionally‚ but when it comes to the way that we describe ourselves in our social worlds‚ we have a harder time. Dealing with our social worlds and
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There was no visible light out. It was calm out tonight; mid night dew still fresh on my boots. The smell of fresh pine covered the bare spot of the forest I was now camped in. It was time to break camp; camping too long in one spot could give away my posion. I quickly put away the rest of the salted pork in my left leg pocket and mounted my gun on my right shoulder. I started to stand up‚ but very slowly as to not alert a fly. I finally reach mid standing (not quite standing‚ but not quite crouching
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Brandon Chan Professor Benjamin Murphy Gender And Religion September 26‚ 2013 The good old days of hunting and gathering Modernism and industrialism have brought many advantages to society‚ but also they are some of the biggest enemies that every religion in the world is affronting. Every day there are fewer and fewer religious people in the world because religion is decreasing its power and legitimacy. This process is called secularization. Secularization affects both genders‚ however males
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Is hunting good‚ or is hunting bad? There can be many sides to this question. For some‚ hunting is a lifestyle‚ and others don’t want to see a gun. The next question would be‚ is hunting big game animals okay? Many people hunt deer‚ but is hunting a lion‚ or an elephant sane? With deer‚ you can use them for food. The only thing you can do with a lion is hang its head on your wall. Hunting is good unless it is an endangered or protected species. Hunting specific animals can ruin our ecosystem
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Good Will Hunting is an American drama type film that was released in 1997 directed by Gus Van Sant and starring Robin Williams (as the therapist)‚ Matt Damon (Will Hunting)‚ Ben Affleck (the best friend Chuckie)‚ Minnie Driver (the love of his life)‚ and Stellan Skarsgård (the professor). The film was actually written by Affleck and Damon‚ and with Damon in the title role and Affleck as a best friend to the lead. The film follows 20-year-old South Boston laborer Will Hunting (Damon)‚ an unrecognized
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In the film‚ Good Will Hunting‚ main character Will Hunting is a troubled young man from a poor neighborhood in south Boston. Following a youth of abusive foster care experiences and only himself left to trust‚ Hunting leads a life of self-sufficiency becoming a witty sharp shooter. A seemingly independent individual working as a janitor in renowned local university‚ MIT‚ he spends his downtime with a select group of buddies he considers family or isolated reading volumes of old novels and textbooks
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The Dissonance of Homelessness Every once in awhile a person may find himself walking down the street‚ strutting his stuff. Then he might hear a couple of chords badly put together‚ poorly strummed‚ and a voice howling to the wind like a lost puppy in the night. This is probably being done by one of many kids who have left home and decided that it has become too much of a hassle to live in the confines of society. Only to leave home‚ work‚ and studies to play their guitar on the side of the street
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change can be limited at times. It is when we are able to engage with texts that we are able to broaden our understanding that change encompasses. J.D Salinger’s novel ‘Catcher in the Rye’‚ J.C. Burke’s novel Tom Brennan and Gus Sant’s film ‘Good Will Hunting’ all employ similar concepts of change. We are able to connect with these concepts as they reflect changes happening in our own lives. This allows us to then develop a greater understanding of the concept of change. We all have to face changes
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Hunting‚ one of the oldest activities known to man‚ is being debated by two extremely strong-willed sides. The subject of deer hunting is one topic on which many people have strong emotional opinions either for or against. Some redneck people feel that “my pa hunted and taught me that if I can kill it‚ I can eat it”. While the tree huggers feel that “it is awful because you’re killing Bambi”. Although both are entitled to their own opinion‚ neither of these reasons comes across as noteworthy enough
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