CONFLICT MANAGEMENT IN AN ORGANIZATION (A CASE STUDY OF UNIBANK GHANA LIMITED-ADUM) KWESI OPPONG-ADJEI ELIZABETH ASAFU-ADJAYE PRISCILLA ENYONAM KRAKAH JACQUELINE BEAUTY NYAAKU AMA KYEREWAA AMA TWUMWAA ANTWI A PROJECT WORK SUMITTED TO THE DEPARTMENT OFBUSINESS STUDIES IN PARTIAL FULFILMENT OF THEREQUIREMENT FOR THE AWARD OF THE BACHELOR OFBUSINESS ADMINISTRATION DEGREE(HUMAN RESOURCE MANAGEMENT) MAY‚ 2013 i STATEMENT OF AUTHENTICITY We Have Read The University Regulations Relating To Plagiarism
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Conflicts occur when people (or other parties) perceive that‚ as a consequence of a disagreement‚ there is a threat to their needs‚ interests or concerns. Although conflict is a normal part of organization life‚ providing numerous opportunities for growth through improved understanding and insight‚ there is a tendency to view conflict as a negative experience caused by abnormally difficult circumstances. Disputants tend to perceive limited options and finite resources available in seeking solutions
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The management culture provides the developing direction of a company. It decides the characteristic and company culture in an enterprise. However‚ the style can be influenced by certain factors‚ such as‚ policy‚ history background‚ social system‚ international competition. In this essay‚ three management styles and two company types will be indentified and discussed. Management style belongs to management strategy; it can be composed of operation strategy‚ company culture and managers. To
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trying to eliminate conflict in organisations. Why and do you think this is a useful thing for them to do? Both the major sources of conflict and the strategies that managers can use to overcome conflict situations in organizations should be discussed in your answer. “Conflict in an ever-present process in human relations.” (Charles‚ Loomis & Loomis‚ 1965‚ as cited in Ohio State University Fact Sheet‚ 2002) Debate‚ negotiations‚ bargaining‚ disagreements‚ and other forms of conflict are part of the
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INTRODUCTION WHAT IS CONFLICT MANAGEMENT? Conflict occurs when two or more people do not agree on an issue or course of action. Conflict is unavoidable in the workplace and is often valuable in contributing to the formation of high- performing groups. Not all conflict is bad. When conflicts are properly managed‚ positive learning experiences may result as it increases the groups ’ willingness or ability to ask questions and challenge the status quo. Conflict management seeks to limit the negative
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Five Conflict Management Styles Here are the five conflict management styles according to Thomas‚ K.W.‚ and R.H. Kilmann: 1. Accommodating – This is when you cooperate to a high-degree‚ and it may be at your own expense‚ and actually work against your own goals‚ objectives‚ and desired outcomes. This approach is effective when the other party is the expert or has a better solution. It can also be effective for preserving future relations with the other party. 2. Avoiding - This is when you
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SNHU 2010 Describe the 3 management styles Today‚ the management style is a matter which is facinated by many people. They usually appear in the conversation of the staff when people comment on their manager. There are numerous management styles such as supportive‚ dictator‚ delegating‚ flexible‚ etc. However‚ I think there are three main styles of management which will be described in this essay. Firstly‚ managers using directing style to tell their employees about the
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Executive Summary Conflicts are inescapable in an organization. However‚ conflicts can be used as motivators for healthy change. In today’s environment‚ several factors create competition; they may be differing departmental objectives‚ individual objectives‚ and competition for use of resources or differing viewpoints. These have to be integrated and exploited efficiently to achieve organizational objectives. A manager should be able to see emerging conflicts and take appropriate pre-emptive
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What is Management style? Management style is the method of leadership that an administrator usually employs when running a business. Depending on business situation‚ a manager might need to employ more than one management style in a more or less formal way to accomplish the highest degree of effectiveness In their role. A range of management styles exist‚ such as active leadership‚ democratic leadership‚ directive leadership‚ paternalistic leadership‚ participatory leadership‚ servant leadership
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An autocratic style of leadership is when a leader makes a decision alone. The leader conveys the decision to staff and they have to work within the scope of that decision. For example‚ in order to deliver good customer service‚ managers instruct all staff to follow Enterprise’s guidelines for dealing with customers. Douglas McGregor in 1960 used the terms Theory X and Theory Y to identify two very different forms of management style: • A Theory X manager tells employees what to do and supervises
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