Verizon Communications‚ Inc. Implementing a Human Resources Balanced Scorecard. RESUME CASE MM 5002 PEOPLE IN ORGANIZATION Suri Melinda Hutagalung 29113123 MASTER OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS AND MANAGEMENT INSTITUT TEKNOLOGI BANDUNG 2014 PROBLEM DEFINITION The Problem Definition of this case is: 1. Employee turnover (job security). 2. Quality of customer service. 3. The absence of quantitative model (relation money and performance)
Premium Management Balanced scorecard Strategic management
EXECUTIVE SUMMARY Formosa Plastic Group (FPG) was founded in 1954 and headquartered in Taipei‚ Taiwan with over 47‚000 employees. FPG was the largest private diversified chemical company that produced and sold a broad range of products which mostly related to plastic. It also operated 6000 bed hospital‚ medical college‚ a nursing school‚ and a technical college. FPG was organized into three major corporations and other affiliated companies. Those three major corporations are Formosa
Premium Balanced scorecard Management Strategic management
have proposed a plan to get what’s best out of our wonderful employees and make Tri-Cities Bank the most desirable bank to host customer’s deposits. It will increase financial performance from the bottom‚ up. The program is called the Balanced Scorecard (BSC). It works by using four business perspectives and lead/lag indicators and has several performance measures that fall into one of the four business perspectives. Below is a table that labels which measures I believe would fall into which perspectives
Premium Customer service Balanced scorecard Customer
coherent set of performance measures………………………………………... 2 2.1 Performance Measures………………………………………………………….... 2 2.2 Balanced Scorecard………………………………………………………………. 2 2.3 Key Performance Indicators……………………………………………………... 3 3 Application of measures of performance………………………………………………….. 5 3.1 Balanced Scorecard Approach in Vodafone Group ………………… ………….. 5 3.2 The application of the Balanced Scorecard to Vodafone Group ………………... 5 3.3 Customer Perspective…………………………………………………………….. 7 3.4 Financial Perspective……………………………………………………………
Premium Strategic management Balanced scorecard Management
innovation without compromising their ethics and values. One of the major key factor for CATSA’s success is that the company knows about its weaknesses and is strongly pursuing ways to remove them. Implementation of new BI will not only help the Balanced Scorecard in improving strategic management but will also help develop better capabilities in business processes such as planning‚ monitoring‚ operations‚ human resources and training. BI would also help CATSA consolidate its data and use it for invoice management
Premium Strategic management Balanced scorecard Management
logistics activities • To become aware of some of the more common measures of logistics performance 3-3 © Pearson Education‚ Inc. publishing as Prentice Hall Strategic and Financial Logistics Key Terms • Assets • Asset turnover • Balanced scorecard (BSC) • Balance sheet • Cost leadership strategy • Differentiation strategy • Expenses (costs) • Focus strategy © Pearson Education‚ Inc. publishing as Prentice Hall 3-4 Strategic and Financial Logistics Key Terms • • • • Income statement
Premium Strategic management Balance sheet Financial ratios
‘The strategic importance of knowledge management and intellectual capital has become increasingly central to the development and sustainability of a business’s competitive advantage.’ Explain what is meant by this statement. Illustrate your answer with examples from one organisation with which you are familiar. “The only certainty is uncertainty” 1 with this in mind the knowledge and intellectual capital of an organisation is a critical factor in defining competitive advantage and a key strategic
Free Globalization Strategic management Customer relationship management
Evaluate business performance using ROI Comparing ROI and residual income Balanced scorecard perspectives Computations for the DuPont model Criticisms of ROI Calculate residual income Calculate EVA Variable vs. fixed compensation Components of ROI Learning Objectives 25-1‚ 25-6 25-2‚ 25-3 25-2‚ 25-4 25-5 25-3 25-3 25-2‚ 25-4 25-4 25-6 25-2 Exercises 25.1 25.2 25.3 25.4 25.5 Topic Accounting terminology Balanced scorecard activities Employee motivation ROI versus EVA measures Performance and ROI versus
Premium Rate of return Investment Balanced scorecard
References: Balanced Scorecard Institute. (2012). What is the balanced scorecard?: balanced scorecard basics. Retrieved November 20‚ 2012‚ from http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx. Businessballs. (2009). Adding value for the customer. Retrieved November
Premium Management Strategy map Balanced scorecard
Performance Management- Measuring Performance Measuring performance is a step which every organization used to measure aspects of performance that are important for achieving competitive advantage’s (DE Cieri‚ Krama‚ 2005‚ pg 325). More specifically‚ it enables company to perform better asset management‚ increase ability to capture customer value‚ impact on organizational reputation‚ and improved measures of organizational knowledge (Robbins‚ 2006‚ pg 552). Asset management is the basic procedure
Premium Management Balanced scorecard