Introduction This report is a brief summary of the CIPD Profession Map‚ the two core professional areas‚ the specialist areas‚ the bands and the behaviours. It will be going into more detail in the activities and knowledge specified within the professional area of Performance and Rewards at band 1 level. It will identify the activities and knowledge most essential to my own HR role. The CIPD Profession Map (CIPD‚ 2013) The professional map is a universal platform for HR professionals‚ which describes
Premium Customer Customer service Reward system
UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement‚ Stakeholder‚ Service quality‚ Service needs. Top down “Culture” unconditional positive regard‚ good service climate – training. What do management do to achieve this – reward‚ incentives Managing customper expectations – exceeding customers expectations Timeliness‚ consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality
Premium Customer Customer service Employment
into culture‚ working practices‚ learning‚ motivation‚ reward‚ selection – those are the strategic choices…to make” - Geoff Armstrong‚ CIPD. Aside from this‚ what other skills and qualities do you think are necessary for HR professionals today? | Right | Having an understanding of the purpose and role that HR plays within a successful organisation | Question 2 | How do the skills listed in Question1 help you as an HR professional carry out your role more effectively? | Right | Having an understanding
Premium Management Organizational culture Organization
3HRC (HR) Understanding organisations and the role of Human Resources Activity 2 The following report contains information on how Human Resources can support the organisation with both internal processes and meeting key business objectives. Human resources and the services they provide can be seen as the crucial link between staff and the achieving the business goals and objectives. They are there to create‚ produce and maintain all policies and procedures. And more importantly ensure that
Premium Strategic management Management Human resource management
Those who are working in HR in a support role and wish to develop their knowledge and skills * Line managers who are involved in HR and those who have responsibility for HR activities and decisions within an organisation without a specialist function * HR staff who do not have sufficient qualifications to undertake CIPD intermediate or advance level qualifications Learners will need to relate these skills and techniques to their own organisations and to the environmental context in which it
Premium Human resource management Human resources
CIPD Foundation in HR and LD Practice Learning resources 4DEP Developing yourself as an effective human resources or learning and development practitioner Here are some suggestions for suitable resources for this unit. The list is indicative only and should not be considered as prescriptive or exhaustive. Essential reading 1. CURRIE‚ D. (2006) Introduction to human resource management: a guide to personnel in practice. London: Chartered Institute of Personnel and Development. (New edition:
Premium Human resource management
will have developed their understanding of how HR activities support an organisation’s strategy and assist the achievement of business objectives and how these are shaped by internal and external factors. This unit is suitable for persons who: are aspiring to‚ or embarking on‚ a career in HR/L&D are working in the field of HR/L&D in a support role and wish to develop their knowledge and skills have responsibility for HR/L&D activities and decisions within an organisation without a specialist
Premium Strategic management Organization Management
Assessment 4DEP – Activity A CPD stands for Continuing Professional Development and is a means of supporting people in the workplace to understand more about the environment in which they work‚ the job they do and how to do it better. As an initiative‚ CPD was largely unknown until at least the 1960s. Professional bodies only started to take systematic steps to ensure their members continue their development on an ongoing basis within the last ten to fifteen years of the twentieth century. Recognition
Premium Management Profession Human resource management
Activity 1 The HR Profession Map shows in few steps how professionals could become a value within the organisation in which they work. It has been created by the CIPD for anyone who wants to upgrade and develop own career or for any other who wants to start working in the HR field. It describes what people need to do and to know and how they need to do it. For this reason the map covers all the professional areas within the HR field‚ giving the knowledge to become an effective and successful HR
Premium Human resources Human resource management Management
This assignment is broken down into a number of sections as per the below: Activity 1 – The HR Profession Map Activity 2 – Providing Effective and Timely Service. Activity 3 – My Personal Development Plan. Activity 4 – Unit Feedback and Reflection. Activity 1 – The HR Profession Map This report covers outputs from the HR Profession Map for the role of the Training & Development Advisor at Next Distribution. The CIPD have developed the HR Map and this is split into 10 professional areas‚
Premium Customer Human resource management