TASK 2 POLICIES AND PROCEDURES A policy – is a written statement about how you will work in one area of your practice A procedure are the actions you will take to carry out the procedure. They should be clear and simple. Your policy should start with a short‚ clear statement‚ eg: POLICY : “It is my policy to keep children safe when they are in my care” PROCEDURE: List the things that you will do to ensure that this statement is met. Say HOW you will do them and WHEN. You
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features. Lots of ideas are generated about the new product. Out of these ideas many are implemented. The ideas are generated in many forms. Many reasons are responsible for generation of an idea. Idea Generation or Brainstorming of new product‚ service‚ or store concepts - idea generation techniques can begin when you have done your OPPORTUNITY ANALYSIS to support your ideas in the Idea Screening Phase (shown in the next development step). 2. Idea Screening The object is to eliminate unsound concepts
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The judicial branch is often assumed to be insulated from politics. However‚ politics affect many aspects of the judiciary It is easy to view the judiciary as separate from politics; judges are appointed for life‚ they do not depend of the popular vote for election thus they do not have to campaign. However‚ just because politics are not inherently present does not mean they do not have a role in the world that is the judiciary. Describe two political factors that affect president’s decisions to
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When writing a complaint letter‚ you want to keep it short and to the point to help ensure that your letter will be read in its entirety. If you write a seven page complaint letter‚ it’s highly unlikely that someone will sit down and read all seven pages. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department. The address and contact information of the customer service department should be available
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computers have become more “friendly”—easier for the average person to use. In addition‚ they are becoming more and more important and useful in many areas of our lives—including the Church. A good church provides many services to the community through outreach programs‚ service projects‚ food pantries‚ and youth activities. And of course‚ they teach the community about salvation through Jesus Christ. The Church is using computer technology to solve problems‚ to save money‚ and to better serve the
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have made a name of themselves in academia and career counseling. We look forward to meet you in the annual general meeting. Once again‚ congratulations for the appointment. Yours truly‚ Carol Adams 2. Application letter Nancy Stalin 3001 Hennepin Avenue‚ Minneapolis‚
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complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
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How to Write Complaint Letters Introduction Letters of complaint usually include the following stages: 1. Background 2. Problem - cause and effect 3. Solution 4. Warning (optional) 5. Closing 1. Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly. I attended your exhibition Sound Systems 2014 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately
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Dear Sir‚ I am writing to complain about the service of your newly opened fast food restaurant. I appreciate your efforts to provide us with reasonable prices. There are‚ however‚ some deficiencies which I feel could be improved to increase the standards of your business. Firstly‚ though the staff are willing to help with any requests‚ there are not enough employees at peak time to do this adequately. In addition‚ some of your workers are rather inattentive and slow‚ not only in bringing the food
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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