ASSIGNMENT OF BUSINESS TO BUSINESS “MICROSOFT CORPORATION – THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0” BY KUNAL CHAKRABARTI‚ EPGP-03-042 SABYASACHI MAHAPATRA‚ EPGP-03-072 SOURAV MISHRA‚ EPGP-03-237 BACKGROUND: Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS‚ the tech support representative will ask you how you’re going to pay for the call. Rates vary depending on whether you
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CASE STUDY: PolyMedica Corporation (A) Northwood University DeVos Graduate School of Management September 17‚ 2012 PROBLEM STATEMENT PolyMedica’s method of capitalizing direct-response advertising expenditures rather than expensing the cost is under investigation by the U.S. Securities and Exchange Commission (SEC) and has caused concern for investors who are questioning the legitimacy of this practice. ANALYSIS
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Conclusion___________________________________________________________25 Glossary_____________________________________________________________26 Introduction In the Arts Corporation Case‚ we are presented with a lawsuit put together by all female employees that work at Artsy Corporation. With this lawsuit the female part of the company tries to make a point that they have been discriminated in the workplace due to their gender. They make a statement that gender would affect certain
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1. What is the context within Nedbank when Ingrid Johnson arrives at Business Banking in 2005? 1) At that point‚ 11 years after Apartheid’s end‚ both Nedbank and South Africa in geneal were immersed in a period of significant change. In 2002 Nedbank decided to merged with another South African bank (BOA) to improve its retail operations but they did it in the wrong moment (low confidence within financial marketplace). Troubles financing the acquisition and several ill-advised bets in the market caused
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THE WORD CHANGE?????? Change is inequitable; not a respecter of persons. Change is for the better or for the worst‚ depending on where you view it. Change has an adjustment period‚ which varies on the individual. It is uncomfortable‚ for changing from one state to the next upsets our control over outcomes. Change has a ripping effect on those who won’t let go. Change is awkward -- at first. Change is a muscle that develops to abundantly enjoy the dynamics of the life set before us. Change calls own
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Strategic change management Marks and Spencer Profile: M&S is well-known for both its quantity basis clothing comes in most colors‚ sizes and styles as well as its quality particularly in the Food Hall‚ where the produce is often considered superior to that in many super markets. M&S is known to a lot of people as Marks & Sparks or M&S‚ is one of the leading retailers with over 600 stores in the UK and over 200 more in 40 other countries. Although perhaps not the most fashionable place to
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Xerox Corporation 1. Leadership through Quality was a strategy developed by Xerox as a result of competitors being financially strong‚ technologically advanced and having excellent customer relations. Xerox Corporation through its strategy tries to meet its customer requirements. The strategy is viable as Xerox through this strategy tries ensuring that definition of Quality is meeting the customer requirements all the time. The three major components of LTQ are Employee Involvement that stresses
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Statewide Development Corporation has built a very large apartment complex in Gainesville‚ FL. As part of the student-oriented marketing strategy that has been developed‚ it is stated that if any problems with plumbing or air conditioning are experienced‚ a maintenance person will begin working on the problem within one hour. If a tenant must wait more than one hour for the repairperson to arrive‚ a $10 deduction from the monthly rent will be made for each additional hour of time waiting. An answering
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BUSINESS Literally‚ the word “business” means the state of being busy. Generally‚ the term business includes all human activities concerned with earning money. In other words‚ business is an activity in which various persons regularly produce or exchange goods and services for mutual gain or profit. The goods and services produced or purchased for personal use are not included in “business”. Business is an economic activity‚ which is related with continuous and regular production and distribution
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CASE #4: 3M Canada: Industrial Business Division PROBLEM RECOGNITION * The target is to increase growth rate from 3-5% to 12-15% in 18 months * OEM market is mature with limited prospects of expansion * Ultimately shifting overall focus from OEM market to MRO market * High unfamiliarity and low exposure to the MRO market * IBD’s share of distributor sales was 2% of distributors’ revenue * Transitioning focus from Special and Niche accounts to Large National accounts
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