HOW TO RESOLVE ETHICAL DILEMMA - a case study Business Ethics HOW TO RESOLVE ETHICAL DILEMMA A CASE STUDY CATWOE ANALYSIS By VIKRAM KARVE [An updated excerpt from my Article titled PUTTING ETHICS BEFORE BUSINESS by VIKRAM KARVE published in the Journal INDIAN MANAGEMENT (The Journal of the All India Management Association) Vol 36 No 10 October 1977 issue pp 51-53] Some people believe that ethics is of little concern to business people. Ethics is ethics and business is business
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SOFT SYSTEMS METHODOLOGY Soft Systems - Modified December 2005 Bob Williams 1 bobwill@actrix.co.nz The Kellogg Foundation http://users.actrix.co.nz/bobwill SOFT SYSTEMS METHODOLOGY Soft Systems Methodology (SSM) was developed by Peter Checkland in the late 60’s at the University of Lancaster in the UK. Originally it was seen as a modelling tool‚ but in later years it has been seen increasingly as a learning and meaning development tool. Although it develops models‚ the models
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created using the CATWOE technique for the analysis of the system from the perspective of the customers and employees. A conceptual model derived from the root definition of the employees follows this. The report concludes with a comparison of the rich picture and conceptual model‚ followed by a set of recommendations for the improvement of the current system. Table of Contents 1. Introduction 1 2. Soft Systems: The Methodology 2 3. Rich Picture 3 4. Root Definitions (using CATWOE) 3 4. Root Definitions
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NCC Education Limited Information Systems Analysis Call Centre March 2013 Friday 1st February 2013 Table of Contents 1 Information Systems Analysis and Methodologies 1.1 Definition of Knowledge Management System (KMS) According to HowTo.gov (2012) a knowledge management system is a ‘computerized system designed to support the creation‚ storage‚ and dissemination of information.’ An organization uses this kind of information system to organize data and information electronically
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Part 1 Amazon.com is a popular and well-known multinational E-commerce company in the world‚ based in United State and expended the retail web site in United Kingdom on 15th October 1998 (D Brown‚ 2008)‚ which composes of buying and selling products or services through internet and another essential computer network systems. Jeff Bezos‚ founder and CEO of Amazon claimed that a company can be resilient is made by focusing on the customer (Zach‚ article‚ 2013). Obviously‚ customer centricity (Mark
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Introduction 2. Analysis 3. 4’typology 4. Input-processing 5. Output model 6. Decision making level 7. Process mapping 8. Pareto Analysis 9. Soft systems methodology 10. Rich picture 11. Root definition 12. CATWOE 13. Conclusion 14. Recommendation Introduction Atokowa Advantage is company which sells stationery and office supplies to businesses and other organisation. They also have own retail outlets‚ offer delivery of its product directly to customers
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Application of Soft Systems Methodology By Name Course Professor University City/State Date In management‚ problematic situations often arise. Some from a need to harmonize different peoples’ perceptions‚ some from need to expand the business and others from the need to start new projects The soft system methodology is a general approach for addressing real-world difficult situations in management. It has been developed with time as a result of extensive research by Peter Checkland and Brian
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management Vol. 7‚ Issue 1‚ pp. 64–77. Assudani‚ R. (2005). Catching the chameleon: Understanding the elusive term knowledge Basden‚A‚& Wood-HarperA‚T‚(2006)‚ A philosophical discussion of the root definition in soft systems thinking: an enrichment of CATWOE‚ A JOURNAL OF SYSTEMS RESEARCH AND BEHAVIORAL SCIENCE‚Vol:23(1)‚pp.61-87. Bergvall-Ka˚reborn B. 2002. Enriching the model building phase of soft systems methodology. Systems Research and Behavioral Science 19: 27–48. Bontis‚ N. (1996). ‘There’s a
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References: [7] Abha Pandey‚ What is CATWOE Analysis?‚ (23 August ‚ 2011) http://bpmgeek.com/blog/what-catwoe-analysis?page=2
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Centralised database to hold customer information The current system holds customer’s name‚ address and account information and finance director has suggested that a database with additional customer information will help the company to conduct market research and send special offers to customers. Sophisticated system based on a relational database The accounts manager has showed a need for a database that captures information about the customer and contracts and automatically alerts when
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