Introduction A quality is an attribute or a property. Subjectively‚ something might be good because it is useful‚ because it is beautiful‚ or simply because it exists. Determining or finding qualities therefore involves understanding what is useful‚ what is beautiful and what exists. Commonly‚ quality can mean degree of excellence‚ as in‚ "a quality product" or "work of average quality". The quality of a product or service refers to the perception of the degree to which the product or service meets the
Premium Fast food Wendy's Burger King
What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
Premium Quality assurance Quality management Total quality management
Quality Management in Services Drago Constantin Vasile The Bucharest Academy of Economic Studies‚ Romania E-mail: dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing
Premium Management Quality assurance Quality control
Enterprises types in Azerbaijan Since Azerbaijan’s economic reform started in 1990’s‚ the ownership structure of enterprises has undergone significant changes. Three ownership types will be analysed in this thesis: the privately managed farms under the Household Responsibility System (HRS)‚ township and village enterprises (TVEs)‚ and state owned enterprises (SOEs). These three types of ownership have all grown out of the planned economy. Today they dominate the Azerbaijan economy
Premium People's Republic of China Investment Public sector
It is interesting to see how cars revolutionised the way we live but what is more interesting is that the cars these days are not just considered a device for transportation but much more than that. When you go deeper into the dynamics of the consumer behaviour towards cars it is fascinating to see how a brand of a car has a great impact on its consumer. Lots of research has been done on measuring the impact of the brand on the customer and buyer behaviour and my research aim is to add a drop of
Free Automobile Automotive industry Japan
Data‚ Models and Decisions (2012 IMBA FDMS) Homework Assignment VI 2012-11-7 Solve the problems in the POSIDON‚ INC case module on page 184 of the textbook. [Remark]: You only need to answer the questions‚ rather than prepare a case write-up. The Excel file “Homework6-1_POSIDON.xls” containing the data for the case has been uploaded to the MBA portal. Finish the following exercise: E1. A study by the Center for Disease Control (CDC) found that 23.3% of adults are smokers and that roughly 70% of
Premium Sample size Null hypothesis Statistical hypothesis testing
Title IX came from the Education Amendment of 1972. The law states that “No person in the United States shall on the basis of sex‚ be excluded from participation in‚ be denied the benefits of‚ or be subjected to discrimination under any education program or activity receiving federal financial assistance. The amendment in 1987 expanded the definition of program or activity to include all the operations of an educational institution‚ governmental entity or private employer that receives federal funds
Premium Discrimination Madrasah Gender
This particular case depicts the history and issues faced by a relatively small company active in the custom architectural millwork industry for the past 25 years. The new owners wanted the newly-acquired company to grow even further. The first few months seems to have been a success - Marcus spent a lot of his time with employees and customers‚ learning the field since he was‚ as mentioned in the text‚ an "outsider". However‚ keeping the company’s integrity and image intact was a priority. However
Premium Cost Costs A Good Thing
The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 24‚6 Bank service quality: empirical evidence from Greek and Bulgarian retail customers Eugenia Petridou‚ Charalambos Spathis and Niki Glaveli Department of Economics‚ Division of Business Administration‚ Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and 568 Received September 2005 Revised February 2006 Accepted May 2006 Chris Liassides City Liberal Studies
Premium Bank
RESEARCH PAPER No. 2012 - 01 Quality of Instructors’ Service: Evidence from Higher Educational Institution Mc Kenny J. Quinto‚ Kriselle S. Mejia‚ Julito G. Dagdagan‚ Aries R. Abagat‚ Dalmaine Joyce R. Selga and Roberto M. Arguelles MARKETING RESEARCH We envision Saint Louis University as an excellent‚ missionary‚ and transformative educational institution zealous in the formation of human resources who are imbued with the Christian spirit and who are competent‚ creative‚ and socially
Premium Higher education Education Service system