Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects‚ and that any all revisions required by the Final Examining Jury have been made. Prepared By: Malak Commite Members: Supervisor : Approved : ____________________ Examiner : Approved :_____________________ Examiner
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Rent Control in New York: An Economic Analysis Rent control refers to laws that limit the amounts of rent and the amounts that rent can be increased in any year. There is no statewide rent control in the US‚ and all the rent control laws and regulation are passed by cities. Most of the cities with rent control are located in New York‚ California‚ and New Jersey. Washington‚ D.C. also has rent control. Rent control first appeared in the United States in the early 1900s as a way of dealing with
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BUS 611: Enterprise Rent-A-Car Case Questions 1. Rental car companies provide the use of a car for their customers‚ but what did Enterprise do to create a unique rental experience? How has Enterprise established a competitive advantage over its competitors? All companies provide customers with a car to drive but Enterprise took a unique approach to the car renting experience. Although Enterprise is the largest and possible most well-known rental car company‚ they focused on giving each customer
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rP os t 4381 DECEMBER 14‚ 2011 DAVID A. GARVIN SUNRU YONG Introduction op yo Bergerac Systems: The Challenge of Backward Integration In July 2010‚ Ian Wyckoff‚ CEO of Bergerac Systems‚ scribbled a few notes about his latest meeting with a group of veterinarians. These were his customers‚ and they provided direct feedback on their latest experiences with Bergerac’s diagnostic instruments for animal care. The feedback was always valuable‚ although on this visit it was not entirely positive.
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of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Lam and Zhang (1999) claim that overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry. Among all customer demands‚ service quality has been increasingly
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gaps model of service quality was first developed by a group of authors at Texas A&M and North Carolina Universities‚ in 1985. Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses‚ the authors proposed a conceptual model of service quality indicating that consumers’ perception toward a service quality depends on the gaps existing in organization – consumer environments. Theory of the Gaps Model Perceived service quality can be defined
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1970s‚ rent control was first imposed in New York city‚ and then in many states as Los Angeles‚ San Francisco‚ Washington D.C.‚ Boston‚ Atlantic City‚ and New Jersey (Baird 1980‚ p.54). Before the United States‚ the rent control had been introduced in Malaysia in 1966 (Atsumi 2003‚ p.29). The definition of rent control is the governments fix the price of rental below the free market price (Brimmer 1980‚ p.55). Some landlords take advantage from the rising demand in housing and push the rent higher
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PUMA Contents Introduction to Puma 3 Marketing Orientation 3 Product Orientation 3 Sales Orientation 4 Puma Orientation 4 The competitive advantage/disadvantage of puma. 5 SWOT Analysis 7 Marketing Mix 8 Product: 8 Price: 9 Place: 10 Promotion: 10 References 12 Introduction to Puma Puma is one of the world’s leading Sport lifestyle companies. As an organisation it designs and produces sports equipment‚ footwear‚ apparel and accessories. Puma distributes its products
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RELATIONSHIP BETWEEN QUALITY OF SERVICE AND STUDENTS’ SATISFACTION AT UNIVERSITY CAFETERIA 1. BACKGROUND OF THE STUDY The college student market is currently influencing the expansion of university food services. Due to the dining unit options as well as increasing off campus competitors‚ college students are not tolerating poor quality of food served by university dining services. The college student market is currently influencing the development of institutional food service. To satisfy the
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STUDENT SERVICE ENTERPRISE INVENTORY SYSTEM A Concept Paper Presented to The Faculty of the College of Computer Studies Central Philippine University Jaro‚ Iloilo City‚ Philippines In partial fulfilment Of the Requirements in CS318 – Research Methods in IT By JanelynGrasparil BSIT – 4 July‚ 2012 CHAPTER 1 INTRODUCTION Overview of the Current State of Technology With the power of technology nowadays‚ people
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