4) Ans.As stated in the case the motto of the founder of the Rent-a car enterprise Jack Taylor was ’Take care of your customers and employees first‚ and profit will take care of itself.’ The concept of ESQi or the Enterprise Service Quality index model was also based on this core concept.According to this concept survey is conducted to find out two basic objectives‚ “what makes customers loyal‚and who are the loyal customers of the company”. Enterprise targeted customers who were highly satisfied
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NOW AVAILABLE THE OUTLOOK FOR PACKAGING IN LUBRICANTS 2000 Commercial Automotive‚ Consumer Automotive‚ and Industrial Lubricants - United States - KLINE & COMPANY‚ INC. OVERLOOK AT GREAT NOTCH 150 CLOVE ROAD PO BOX 410 LITTLE FALLS‚ NJ 07424-0410 (973) 435-6262 www.klinegroup.com THE OUTLOOK FOR PACKAGING IN CONSUMER AUTOMOTIVE LUBRICANTS 2000 is designed to provide subscribers with an accurate and independent assessment of how lubricant demand‚ packaging materials‚ manufacturing costs
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Books of Account of “M/s. Waltham Oil and Lube Center” 1) Journal Entries for the period May 01 to July 31 ____________________________________________________________ ____________ Frank Knight Capital A/c $50000 ($ 40000 + $ 10000) ____________________________________________________________ ____________ National Oil & Lube Center security Deposit A/c. Dr. $ 40000 To Bank A/c Cr.$40000 ____________________________________________________________
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sample of oil. The TBN of a used oil can aid the user in determining how much reserve additive the oil has left to neutralize acids. The lower the TBN reading‚ the less active additive the oil has left. Oil’s function is to lubricate‚ clean‚ and cool the engine. Additives are added to the oil to enhance those functions.Viscosity: Technically‚ viscosity is defined as resistance to flow. Commonly though‚ we think of it as an oil’s thickness. To be more specific‚ it is the thickness of an oil at a given
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Facts Charlie Green took many steps in creating his service package for his Xpresso Lube. It is centrally located in Austin‚ Texas on the main street near thriving business and a University that are all within walking distance. This centralized location contributes to his success. Charlie was sure to make the implicit services at Xpresso Lube enjoyable while the customer enjoys an espresso while waiting for their oil to be changed. He supported the facility with an adequate waiting area‚ with carpeted
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various other services other than lube oil change. It provides for a range of coffees‚ a waiting area with good interiors‚ music system and reading material appealing to different interests. In the core area of operations (lube oil change)‚ Xpresso provides an opportunity to the customers to see an anomaly found in their car. It also provided transportation facility to customers. 2. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube? The distinctive characteristics
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Background of the Company Xpresso Lube is set up by Charlie Green. Charlie is a man of different talent. He has the knowledge of oil-change from his family members and also good in musician. Xpresso Lube was found because Charlie had an unpleasant experience while getting his car oil changed. He witnesses the lube technician was trying to “ripped off” an elderly lady. From that incident onwards‚ it gave him a clear idea of setting up his own oil-change station. From the oil change business‚ Charlie‚ wants
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CASE: XPRESSO LUBE 1. Describe Xpresso Lube’s service package? * Supporting facility: Xpresso Lube has a fixed amount of operational capacity because it has a limited number of service lifts – two to be exact. Other components of its supporting facility are tools and equipment‚ an equipment storage area‚ a spacious waiting room‚ chairs‚ a service counter‚ street access and parking. * Facilitating goods: oil‚ filters‚ auto parts‚ coffee‚ snacks‚ cups‚ napkins‚ sugar and milk.
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1. ome » 2. Miscellaneous Minit-Lube Case Study By chazume | December 2011 Zoom In Zoom Out Page 1 of 2 Date: September 12‚ 2011 1. What constitutes the mission of Minit-Lube? To provide fast‚ reliable and superior service in a customer friendly environment while ensuring lowest possible prices. 2. How does the Minit-Lube operations strategy provide competitive advantage? A narrow products strategy could be defined as lubricating automobiles that allows the subsequent development
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Xpresso Lube: Charlie Green‚ owner of Xpresso Lube‚ is not your typical car repairman. A man of many talents Charlie gained valuable knowledge of the oil-change business while working in the special mixtures division of Goodyear. Charlie also learned from his father and brother while working on cars when he was growing up and later supplemented this knowledge by taking formal automotive courses. All similarities between and his fellow mechanics end there‚ however. Charlie also is a professional
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