"Case study service quality at the excelsior hotel" Essays and Research Papers

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    Amaraa Hotel Case Study

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    Amaraa Hotel Amaraa is a hotel which comes under hospitality and tourism sector. This is a budget hotel with 70 rooms and 1 lounge located in Gurgaon‚ India. I have worked as a hotel manager in this hotel with 20 employees. This hotel basically targets the business cliental as maximum companies are situated near to this hotel. This hotel started in 2017 and have a tie up with OYO rooms which provide business to this hotel by selling rooms of Amaraa hotel on their website. Description At Amaraa‚

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    to do with the property? The first problem in the case is deciding what to do with the property. The owners have the option of selling the hotel or keeping it open for business. This problem is time sensitive because new competitors are entering the market rapidly. “Approximately 28 hotels were under construction and an additional 25 in permit stages for a total of 53 projects under development”. (Cornsun & Enz‚ p. 21). The Hillerman Hotel Executive Board will need to choose an option soon.

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    Prof. Thomaï Serdari MKTG-GB.2127.S.30.S13 “Luxury Branding: Brand Thinking and Experience” Rosewood Hotels What are the pros and cons of moving from individual brands to a corporate brand? Rosewood hotels were built on the premise that they provide iconic luxury hotels each with their unique distinctive characteristic that represents the local culture. This one-of-a kind approach was what differentiated them from other chain-like competitors. By adopting a corporate

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    d HotelJonathan Eisler Case Analysis Rosewood Hotels and Resorts Rosewood Hotels and Resorts (Rosewood) is an organization that owns and manages a number of boutique and high end properties. However‚ each location is not tied to the Rosewood name in any way and is currently perceived and marketed as not being part of a “chain” but closely tied with its locale. Now‚ senior management is considering a new branding strategy that would link all current and future properties to the Rosewood name

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    Sshef Hotel Case Study

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    DaShef digital menu and Guest enrich the display of your whole offer with the help of attractive photos and food descriptions‚while daShef Waiter helps accelerate the process of ordering. Faster service Guests are served more quickly‚ are more satisfied and‚ most importantly‚ they come back. No more awkward hand waving‚ waiters can serve more tables at once and pay more attention to guests. Fast ROI and income increase The possibility of ordering

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    High Quality Service

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    Chapter 2‚ 6th ed. Be the Manager: How to Manage a Hotel You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed‚ hotel employees must focus on providing customers with the highest quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will promote high-quality service that will encourage employees to be committed to the hotel‚ and that will reduce the level of employee turnover and absenteeism—which

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    Case 3-1 HOTEL CONTINENTAL In July 1989‚ Mr. Oscar Mendoza‚ owner of Triumph Tours read in the newspapers anadvertisement for the leasing of Hotel Continentals facilities. During the last six months‚ OscarMendoza has been seriously thinking about operating a hotel to complement his travel agency business.Oscar Mendoza had been experiencing difficulties in getting hotel accommodations for his tour groupssince last year during the peak travel months of December‚ January‚ July and August.Hotel Continental

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    Hilton Hotels-Case Study

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    In an attempt to become a more aggressive business operation‚ Hilton Hotels decided to change its strategic direction by venturing into the gaming industry. With this strategy came not only new opportunities but also large elements of risks and competition. In 1994 the growth in the gaming segment declined with gaming operating income down by 7% from 1993. The Hilton Hotels however had a 3% increase in occupancy from 1993. In view of this‚ it is important to understand market needs and develop marketing

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    International’s goal is to create significant value by aggressively building its brands and growing its businesses. The company is dedicated to providing exceptional service to customers‚ growth opportunities for associates‚ and attractive returns to shareholders and owners.’ [1] [pic] The flowchart above is describing the process behind room service. A flowchart would ultimately be drawn for each separate process as they are created within the company to try and eliminate as many infinite loops as possible

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    Maxi Hotel Case Study

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    3.1 Financial Projection The five-year financial projection for Maxi Hotel under management by MI is presented in appendix F. Maxi hotel is scheduled to open in 2018 after completing construction and necessary business registration and application. Before a new Marriott property opens in 2021 (STR Global‚ 2016)‚ the occupancy is estimated to grow 10% yearly but will experience a slowdown to 5% in 2022 due to increased room capacity along the riverside. At the same time‚ ADR is expected to increase

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