REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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BM012-3-2-EMKT � � PAGE * MERGEFORMAT �1� HISTORY __ In 1958 Frank and Dan Karney open the first Pizza Hut in Wichita‚ Kansas. In 1972 there were 1000 Pizza Hut restaurants throughout the USA. Then in 1973 Pizza Hut went international. Later on‚ in 1977 PepsiCo buys Pizza Hut‚ with 3‚000 U.S. units. In 1989 the Pizza Hut Jobs Plus program expands Nationwide to employ more than 10‚000 individuals with physical and developmental disabilities. The Jobs Plus program is recognized as the largest corporate
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Case Study: Dubai Sports Complex Project Sheikh Hamdan Bin Mohammed bin Rashid Sports Complex (Dubai Sports Complex) Main Contractor : Saudi Bin Laden Client : Dubai Municipality Products Supplied Material: 1. Porcelain tiles (10x10) 2. Unicroma Series (60x60) 3. Technocroma Series (60x120) Estimated tiles quantity : 12‚000 sq.m. Estimated project value : $300 million Completion date : 2010 Background Sheikh Hamdan Bin Mohammed bin Rashid
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TITEL OF THE PROJECT PROJECT AT A GLANCE COMPANIES NAME : - Pizza Hut and Domino’s Pizza PROJECT TITEL : - Comparative study between Pizza Hut and Domino’s NAME OF THE STUDENTS: - suzanne dmello Varsha agarwal(PGFB08) Priya (PGFB08) Aamit
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do each day of your life if you’re to continue to do it. Mylife pizza is a resturant that serves pizzas and authentic italian cuisine. Its a different thing to learn‚ but is something one must enjoy doing if you’re to work there. The hours are long‚ the work is hard and you have to be able to handle criticism. Everyone there wishes for the business and each other to succeed‚ it compares to a family. To survive a day at Mylife pizza you have to be ready to work. First must be prepared for the day
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Tusiime Kakande SMC University Restaurant Business Plan Company Description OZ a Kampala based company will operate Aussie Plate Restaurant‚ a single unit‚ medium-size restaurant serving healthy‚ contemporary style food. The restaurant will be located at Plot 45 Ntinda Area‚ a Kampala city suburb. Mission To provide high quality local and fast foods in an exceptional environment. Vision To maintain a profitable restaurant that will provide quality food at a reasonable cost
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Pizza e Birra is an 80 seat casual-dining restaurant with a more likely about 15 bar seats. We focus on our signature pizza menu with beer specialties. Pizza e Birra is categorized as a new player in the restaurant industry. The restaurants are already opened in the Indonesia’s big city‚ which is Jakarta. Pizza e Birra is proposed to be opened in Bandung as a comfortable and familiar town that has a strong need for additional dining options. Bolstered by the need for more choices in mingle-oriented
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Customer habits are the things we usually preferred and comfortable of doing. It is either a part of our routine or a system of a person which is based on the experiences‚ beliefs and principles‚ culture and the way of services in a restaurant or any other establishment that they visited. Customer habits are constantly changing and developing when customers are accepting and patronizing the new and evolving trends of the industry‚ becoming more demanding and having a higher expectation in terms of
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potential‚ once they have satisfied their more basic needs. Maslow’s hierarchy of needs theory is described on page 247. Maslow also provided his own account of the healthy human personality. Psychodynamic theories tend to be based on clinical case studies and therefore lack accounts of healthy personalities. To come up with his account‚ Maslow studied exceptional historical figures‚ such as Abraham Lincoln and Eleanor Roosevelt‚ as well as some of his own contemporaries whom he thought had exceptionally
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13. Appendices 28 - 36 Business Proposal and Research Question: - Research Question: - What marketing strategies can ‘Garcia’ use to increase sales? Rationale: - Garcia is a new pizza company that has recently opened in Mumbai. Although its pizza is affordable and of superior quality‚ it has not been able to capture a large percentage of the market share. Hence‚ it is genuine problem faced by ‘Garcia’ and as I am interested in marketing‚ I want to test my ability
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