International Journal of Advanced Research in Management and Social Sciences ISSN: 2278-6236 A STUDY OF CUSTOMER SATISFACTION WITH REFERENCE TO TATA MOTOR PASSENGER VEHICLES Kavita Dua* Savita* Abstract: Satisfaction is crucial concern for both customers and organizations. Satisfaction is a subjective concept and therefore difficult to determine. It depends on many factors and varies from person to person and product to product. The importance of customer satisfaction in strategy
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transport caused by the lack of an efficient public transport system. It was established with the objectives of - modernizing the Indian automobile industry‚ producing fuel efficient vehicles to conserve scarce resources and producing indigenous utility cars for the growing needs of the Indian population. A license and a Joint Venture agreement were signed with the Suzuki Motor Company of Japan in Oct 1983‚ by which Suzuki acquired 26% of the equity and agreed to provide the latest technology as well as Japanese
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“Financial Reporting Problem” By Yansel Padilla General Motor (GM) provides their records assets in their yearly statement in which they provide to the public in December before the end of the year. Some of the assets mentioned on their balance sheet are in sequence of liquidity to make sure that the investors can see how much money is available in case they require the capital for growth or debts. It is extremely important for the administration to be conscious at all times of the business asset
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Case Study: Fiat Auto and General Motors Alliance Case Study: Fiat Auto and General Motors Introduction The economic crisis and other factors‚ affect different companies in the global market and automotive industries are not exempted. In order to cope with economic problems within the industry‚ different companies try to find the most efficient ways to save the company and one of these is through the consideration of merging or going into alliance. In alliance‚ both companies
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jobs at General Motors is a case that explains the issues taking place‚ and have been taking place with General Motors (GM). GM is at a place where the only money being dealt with is the money they have to pay their workers. This includes hourly pay‚ benefits‚ and pay to their retirees. Since the 1970s‚ GM sales has been declining. To better the company‚ and get them back on track‚ the CEO of GM‚ Rick Wagoner‚ announced a restructuring of the company. He explained how he wanted to study the product
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Indian Auto industry Finance Availability Poor public transport system Improved Infrastructure Low car penetration Rising Family Income Exchange of Cars Favorable duty structure Changing lifestyle Pestel AUTO POLICY VISION TO ESTABLISH A GLOBALLY COMPETITIVE AUTOMOTIVE INDUSTRY IN INDIA AND TO DOUBLE ITS CONTRIBUTION TO THE ECONOMY BY 2010 1. POLICY OBJECTIVES This policy aims to promote integrated‚ phased‚ enduring and self-sustained growth of the Indian automotive industry. The objectives
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HKU395 ZHIGANG TAO SHANGHAI GENERAL MOTORS: THE RISE OF A LATE-COMER In February 1998‚ the Asian Wall Street Journal‚ sceptical at General Motor’s (GM) investment in China‚ ran a front-page story with the headline‚ “GM bets big on a market littered with casualties.”1 Seven years later‚ in January 2005‚ GM featured once again in the same paper‚ only this time‚ the headline was more positive “GM vehicle sales in China rose 27% in 2004”.2 While Shanghai Volkswagen (SVW) maintained its leadership
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General Motors Analysis I. Executive Summary II. Company Overview and History III. Analysis of External Environment a. Analysis of the General Environment b. Analysis of the Competitive Environment i. Dominant Economic Characteristics of the Industry Environment 1. Market size and growth rate 2. Number and sizes of competitors 3. Stage in the industry life cycle ii. Strategic Group Analysis
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Automotives AUGUST 2012 For updated information‚ please visit www.ibef.org 1 Automotives AUGUST 2012 Contents Advantage India Market overview and trends Growth drivers Success stories: Maruti‚ Tata Motors Opportunities Useful information For updated information‚ please visit www.ibef.org 2 Automotives Advantage India AUGUST 2012 Growing demand • Innovation opportunities • FY16E Market size: USD145 billion Strong demand growth
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profitability? Explain and provide a rationale for the prospects of continuing this rise. The first thing GM did to help them return to profitability was the revamping of product development. GM had too much focus on the engineering process of development. This led to the difficulty of getting a bold design off the drawing board and through the lengthy development process. Under the lead of CTO John Lauckner‚ GM came up with a streamlined process that led to faster decision making. In addition‚ meetings
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