CASE STUDY: FLETCHER JONES AND CONTINENTAL AIRLINES MANAGERIAL LEADERSHIP CONTENTS INTRODUCTION 3 SYNOPSIS 3 THEORY OF THE BUSINESS 4 COMPETING VALUES FRAMEWORK 5 4 + 2 FORMULA 7 THE FIVE PRACTICES OF EXEMPLARY LEADERSHIP 10 CONCLUSION 12 REFERENCES 14 APPENDIXES 15 Appendix 1 – Theory of the Business 15 Appendix 2 – Competing Values Framework 16 Appendix 3 - 4 + 2 Model 17 Appendix
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Case Study: Continental Airlines Q.1. What is the business benefit of the Call Miner system? Provide some additional example beyond those discussed in the case? To provide better service and market analysis successfully in an increasingly complex and information-rich society‚ company must need to use technology. There are several business benefit of this technology. Technology such as CallMiner has different kind of benefit in different areas such as sales and marketing‚ customer service etc
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Ariel Kramer Summary Frank Lorenzo‚ in 1986‚ owned one of the largest airline networks in the world. From a small investment in Texas International Airlines‚ after restructuring it and bringing the company to profitability‚ Texas Air bought Continental for $154 million. In order to reorganize the corporation as a more viable enterprise‚ Lorenzo took Continental into bankruptcy. This process caused a walkout by many union workers‚ so Lorenzo replaced strikers with
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Case Study > Data Warehousing Continental Airlines I. Executive Summary Table of Contents I II III IV V Executive Summary The Decision to Invest Implementation New Business Strategies ROI 2 4 6 9 19 20 Technical Appendix A Continental’s comeback from “Worst to First” is an airline industry legend. Now the company is engaged in a new initiative to move from “First to Favorite.” To support this ambitious initiative‚ Continental tapped into its Enterprise Data Warehouse and expanded it
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case case Continental Airlines: One Company’s Flight to Success In the last decade‚ Continental Airlines has had a spotty track record. The airline twice filed for bankruptcy‚ realized diminished performance culminating in a $613 million loss in 1994‚ and was ranked dead last in industry indicators such as on-time performance among the major carriers. During these years‚ employees at Continental had undergone several series of layoffs and withstood both wage cuts and delayed wage increases in
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Q1: I would take the following steps to turn a distressed organization around: * Leadership: I would make sure that the right talent is the right place. * Stakeholder Support: I would communicate with those involved in the business‚ and ensure that they are part of the decision-making process. * Organizational Change: Establish new terms and conditions for employment and make structural changes to run with a smaller team. Once the strategic direction of the business is set‚ the
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Continental airlines case The biggest challenge that the continental Airlines is grappling with is with regards to their operational efficiency. Their previous decision of oursourcing key functions like reservations‚ payroll and EDS were causing a delay in flow of information thus hindering data based decision making in the company. Most decision thus were being made not by what data said but by the “hunch” or “intuition” which often proved wrong. Lack of real time data‚ complex system of booking
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Continental Airlines Memo To: Lawrence Kellner From: Date: Re: The purpose of this memorandum is to address the profitability issues at Continental Airlines and to estimate the costs for 2009 to forecast the future outlook of the company. To address these issues‚ I used regression analysis to observe what effect the 11% reduction in flying capacity would have on the firm’s future operating costs. I also used the results from the regression analysis to verify the costs that‚ if reduced
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653: Fletcher Case Study This study analyzes and discusses three shortcomings that prevented investment portfolio manager David Fletcher of Jenkins‚ Fletcher Partners (JFP) from realizing his team oriented operational expectations. His failures were attributed to poor personnel management‚ the inability to effectively select or establish team structure‚ and the failure to devise the appropriate incentives to motivate and reward employees. After careful review it is recommended that Fletcher must
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Cases in Financial Reporting Continental Airlines‚ Inc - Leases Anderson‚ John Armanini‚ Nathan Avery‚ Sarah Hacker‚ Matthew Adkins‚ Lindsay To: Larry Tomassini From: Group 6 Subject: Case Study #3 – Continental Airlines‚ Inc. - Leases Date: February 22‚ 2011 This memo contains a lease analysis of the case titled: Continental Airlines‚ Inc - Leases. All numbers contained in this memo are in millions. D. i. Rental Expense (Aircraft Equipment) $896 Rental
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