1/29/2015 Creating Customer Value http://eproduct.hbsp.harvard.edu/eproduct/product/cc_8176/content/OPS/html/print.html 1/22 1/29/2015 Creating Customer Value This reading contains links to online interactive illustrations and video‚ denoted by the icons above. In addition to using reader controls in the navigation bar‚ you can also use the arrow keys on your keyboard to navigate between pages. Sunil Gupta‚ Edward W. Carter Professor of Business Administration‚ Harvard Business School‚ de
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In the case study titled "Customer-Driven Learning at Radisson Hotels Worldwide" the background‚ growth‚ and service guarantees of the Radisson Hotel chain is discussed. Radisson Hotels was founded in 1938 by Curtis L Carlson of Carlson Companies Inc. The company ’s headquarters were located in Minneapolis‚ Minnesota and was divided into four operating groups - Carlson Hospitality Worldwide‚ Carlson Wagonlit Travel‚ Carlson Marketing Group‚ and Carlson Leisure Group. In 1975 Radisson only had ten
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Initially the process of branding was developed to protect products from failure‚ today the brands themselves are in trouble. At present consumers make buying decisions based on the perception of the brand rather than the reality of the product. Brand is the one that sells the product. Despite the fact that branding is more important than at any previous time‚ companies are still getting it wrong and even worse. Brands are failing every single day. I’ll tell you about 4 types of brand failures:
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Starwood Hotels & Resorts Worldwide‚ Inc. is one of the leading hotel and leisure companies in the world with 1‚000 properties in 100 countries and approximately 145‚000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner‚ operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis‚ The Luxury Collection‚ Sheraton‚ Westin‚ Four Points by Sheraton‚ W‚ Le Méridien‚ Aloft‚ and Element. Starwood Hotels also owns
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The 1997 movie “Rosewood” is a movie about slavery which we watched in class. The top 5 main characters of the movie is Mann (Ving Rhames)‚ Sylvester Carrier (Don Cheadle)‚ John Wright (Jon Voight)‚ Aunt Sarah (Esther Rolle)‚ and Beulah “Scrappie” Carrier (Elise Neal). The plot of the movie is that Mann who is a veteran who served in World War I looking for land to buy and live when he comes across the small town of Rosewood which is a predominantly black town in Florida. There he meets Aunt Sarah
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PECHELITOS DRIVE INN HOTEL AND RESORT RESERVATION SYSTEM DEVELOPMENT PROJECT PROPOSAL For PECHELITOS DRIVE INN HOTEL AND RESORT Mariners Village‚ Sta. Lucia Magarao Camarines Sur‚ Philippines Submitted By: Villamante‚ Eden Joy Propogo PROJECT SUMMARY This proposal is about the Computerized Reservation System of Pechelitos Drive Inn Hotel and Resort‚ located at Mariners Village‚ Sta. Lucia Magarao Camarines Sur. The resort offers facilities reservation‚ services and other activities.
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Ingred Thompson Minority Groups 2390.50 Dr. Dollarhide Texas Wesleyan University Fall 2012 This is the story of Rosewood‚ Fl. I chose this film because of its sensitive subject on Racism and Discrimination. Rosewood is the true story of a small Florida town‚ was inhabited that almost entirely by quiet‚ "middle-class" African- Americans (most of them home and land owners and better off than average at the time.) On New Year’s Day‚ 1923‚ the town was wiped off the face of the earth by angry
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Corporate Research Assignment Fairmont Hotels and Resorts Having personally worked and managed a hotel in the past I decided to choose a company for my research assignment in the hospitality industry that has mastered the art of managing employees. That is Fairmont Hotels and Resorts‚ long known as one of the best places to work. Eric Stoessel begins his article “Winning Corporate Culture for Fairmont” by stating that Fairmont has been on Canada’s top 100 companies to work for 8 straight
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Harvard Business School “Customer Centric Global Branding: Lessons from Latin America” Rohit Deshpandé‚ Harvard Business School rdeshpande@hbs.edu Global Branding Conference Koc University Istanbul 22 June 2010 © 2007 rdeshpande@hbs.edu 2010 Harvard Business School The “Provenance Problem” When “made in (emergent country)” doesn’t help: Made in Brazil Made in Russia Made in India Made in China B.R.I.C. or Kenya or Turkey or Vietnam © 2007 rdeshpande@hbs.edu 2010 Harvard Business School
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Successful CRM: Turning Customer Loyalty into Profitability By Bob Thompson CEO‚ CustomerThink Corporation Founder‚ CRMGuru.com [pic] October 2004 Compliments of: [pic] Copyright © 2004 RightNow Technologies. All Rights Reserved. Executive Summary Customer relationship management (CRM) gained recognition in the mid-1990s‚ primarily driven by its perception as information technology (IT). However‚ not enough attention has been given to the fundamental drivers of CRM success:
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