Information Systems Upgrade Proposal Team B BIS/220 February 20‚ 2013 Pat Gomes Information Systems Upgrade Proposal for Party Plates Contents Executive Summary 2 Microsoft Excel Limitations 3 Benefits of Microsoft Access 3 Our Transition to Microsoft Access 4 Alternative Potential Collaborative System 4 Notable advantages for Party Plates Company (SAS) 6 Notable advantages for the Sales Department (MS Access) 7 Summary 7 Executive Summary This proposal is presented to the
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HILTON HOTELS CASE Business Context/Key Business Drivers Hilton Hotels is one the biggest lodging company worldwide and has been recently acquired by Blackstone Group. In 2007 Hilton’s portfolio characteristics are: • close to 3‚000 hotels between all its brands; • Properties can be: a) directly owned; b) managed; c) franchised. The latter is the most common solution; • covers almost the possible spectrum of lodging. The IT function is considered part of the core business and the
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Leading Turkish Airline Manages All Agency Activities Thanks to New CRM System Pegasus initially began using Microsoft Dynamics CRM to manage the activities of sales representatives. Thanks to its strong infrastructure‚ the company quickly expanded the area of Microsoft Dynamics use in order to manage all agency relationships and respond to unscheduled charter flight requests coming from different channels. Business Needs Pegasus is expanding its operations with each passing day‚ while investing
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BEFORE THE QUESTION NUMBER. T 1. Accrual-basis accounting matches the income from the period and the expenses for the period in order to determine the net income or net loss for the period. F 2. In QuickBooks Pro‚ the Journal is called the book of final entry. F 3. An account may be deleted at any time. F 4. In a sole proprietorship‚ an owner=s name is added to the Vendor List for recording withdrawals. T 5. Additional investments made by an owner may be cash or non-cash
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Synopsis CRM is short for communication relations management‚ it is a model for managing a company’s interactions with current and future customers. When a city department is contacted for help CRM infrastructure behind the answers they receive. The CRM provides calls to be routed to the right person and then follows up to confirm that action was taken. It provides a full view of a customers data by allowing a database to be created of problems and solutions‚ so that changing trends can be addressed
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Corporate strategy Corporate strategy • A diversified company has two levels of gy strategy: – Business unit (or competitive) strategy – Corporate (or companywide) strategy Corporate (or companywide) strategy • Makes the corporate whole add up to more than the sum of its business unit parts. sum of its business unit parts • H t How to enter a new industry t i d t – Acquisitions‚ joint ventures and startups A sober picture A sober picture • The short‐term stock price reaction to merger
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Conspiracy of Change at Intuit. Intuit was regarded as one of the most compelling success stories. It was the classiest of companies. They had developed software packages with broad appeal to customers‚ grown rapidly‚ & made customers‚ stockholders & employees happy. It was very good at incrementally improving the product and responding to customers. The management‚ employees and customers were all satisfied - too satisfied. The product design‚ its features‚ the technology‚ the post sales follow
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Bank of Canada using CRM and customer profitability tools to gain a competitive advantage in Canada’s increasingly crowded financial services market. Key Issues: RBC financial‚ a full service bank in Canada is facing fierce competition from leading financial institutes and new niche-market entrants after deregulation‚ the bank is also struggling with its 7th ranking out of 8 among financial institutions in the bank’s internal value for money study. Mr. Mclaughlin‚ the VP of CRM and information management
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partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital technology/ complex products/ solution selling • Hyper competition • Changing customer expectation • Globalisation – global account management CRM Process CRM Formation • Purpose – Improve marketing effectiveness – Improve marketing efficiency • Programs – Continuity
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Quick & Reilly was a firm in trouble but with tremendous potential. Quick & Reilly was in urgent need of a CRM‚ for which Siebel was the best in the market. Positives of Gregg Carman’s performance: Carman’s style of working was very much in accordance with Siebel’s TAS framework Quick & Reilly was acquired by FleetBoston‚ a long time Siebel customer. He was right in not comparing Siebel directly with competition but first guided the executives to a demo run. This idea helped him to be sure
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