3/20/2014 How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base | MIT Sloan Management Review How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base Big Idea: Data & Analytics • Interview • June 25‚ 2013 • Reading Time: 11 min Neel Sundaresan (eBay)‚ Interviewed by Renee Boucher Ferguson Online auction site eBay uses data about the behavior of its millions of customers to drive analytics at every level of the organization‚ and get closer
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Executive Summary This report seeks to evaluate the major issue facing eBay with regards to its international strategy. This will be done through the analysis of eBay’s competitive environment using the Porter’s 5 forces and positioning in the industry using the BCG portfolio matrix. Following which‚ we will proceed to identify the sustainable competitive advantages of eBay using the resource-based view of the firm. The core competence of eBay will also be discussed. Through an overview of the above mentioned
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Integrated Case 3-12 a. D’leon’s expansion did increase sales‚ however the companies net income‚ NWC and after-tax operating income suffered greatly at well‚ this is probably due to the huge increase in spending. b. The company’s expansion also restricted free cash flow greatly. c. Since the companies total liabilities almost tripled from 07-08 meaning one can assume they are indeed not paying their creditors/suppliers in a timely manner. d. Unfortunately operating costs are exceeding
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Middlesbrough and Peterborough. We also administer award winning employment‚ training‚ vocational and business support projects which support our residents and their communities. • The purpose and goals of the organisation: Making a Difference…. Improving homes‚ communities and lives and we achieve that by: Deliver excellent‚ locally agreed services Provide high quality homes to live in. Support our residents to sustain their homes and communities Be an ambitious and successful business. Our values
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SERVICES What services does eBay provide? 1.1- THE ONLINE AUCTION MARKETPLACE Hailed as “The Customer Marketplace” by the Harvard Business Review authors‚ eBay provides an online auction platform for individual buyers and sellers‚ small businesses and larger corporations to get connected‚ trade and interact with each other. When Pierre Omidyar originally founded eBay in 1995‚ he was merely helping his wife sell her old Pez dispensers by connecting her to potential buyers. eBay remains true to providing
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analysis of eBay Company : eBay Inc. Introduction eBay is an international online marketplace with a global customer base of 233 million. It is a multibillion business operating in 37 countries. There are millions of items listed on eBay‚ including antiques‚ toys‚ books‚ computers‚ sports and electronics‚ amongst many others. In this assignment‚ I will perform a SWOT analysis of the company‚ then I will outline the strategies pursued by eBay. Company background (sources : ebay – wikipedia)
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Service Outsourcing Yong-Pin Zhou∗ and Z. Justin Ren† February 2‚ 2010 Abstract This article reviews the Operations Management (OM) research on service outsourcing‚ a common practice among today’s businesses. We focus on recent literature in three areas: capacity planning and supplier coordination‚ service outsourcing under information asymmetry‚ and quality concerns. Additionally‚ a mathematical framework is presented that can be used to analyze service outsourcing supply chains. We conclude with
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The book Offshore Outsourcing by Robinson & Kalakota (2004) defines offshore outsourcing as ‘the delegation of administration‚ engineering‚ research‚ development‚ or technical support processes to a third-party vendor in a lower-cost location’. Among the examples used in this book‚ the best is that of the San Francisco–based firm Embarcadero Technologies‚ which is a leading provider of database and application lifecycle-management solutions in the USA. Embarcadero relies on Aztec Software‚ another
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with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions (TIS) is an opportunity to both reduce costs and complexity for the firm‚ but first must consider whether outsourcing is a good strategic fit for OSI. Outsourcing is known as the practice of turning over responsibility of some or all of organizations information systems to a foreign firm in order to stay competitive. Outsourcing is not new to the business world‚ as it dominated the manufacturing
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Andres Romero Chapter 3 - Consider this Case The Boss’s Great Idea (pg. 57) 1. What should Mario do to get his employees thinking about the better listening ideas described in the chart? What Mario should do to get his employees thinking about the better listening ideas is to make a quick meeting before work and altogether read the better ideas and create scenarios for each one to give examples as to what is meant by each one. 2. How likely is it that people will recognize and change their
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