Chapter 13 Communicating Customer Value: Personal Selling and Direct Marketing GENERAL CONTENT: Multiple-Choice Questions 1. These employees are well-educated‚ well-trained professionals who work to build and maintain long-term customer relationships by listening to their customers‚ assessing customer needs‚ and organizing the company’s efforts to solve customer problems. Who are these employees? a. Managers. b. Missionary salespeople. c. Salespeople.
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Case study Portfolio analysis and planning in a retail group Bear is a large department store in downtown St Gallen which has belonged to the family of the same name for three generations. Offering a full range of goods‚ it has been able to preserve its domonance in the region. Figure 1 presents the range of goods sold and estimates for current turnover. |Product goup |Turnover in mil. CHF
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Carrefour Introduction Carrefour one of the biggest retailers in Europe‚ which is working with the shopping area and discounters in the world. The company is headquartered in Paris‚ France.) The company started in France in 1959 and opened its first supermarket in 1960. The first major changes and expansions‚ which that it went through‚ were between the 70s and the 80s‚ a period that saw the stocks of the company being floated in 1970 in the Paris bourse. In 1970 the company presented in stock
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share knowledge and adopt a play-safe strategy in internationalization. As for the number two player—Carrefour‚ they provide customers with one-stop shopping‚ lowest price‚ fresh products‚ self-served shopping in a hypermarket with free parking lots. In contrast to Wal-Mart’s internationalization strategy‚ Carrefour expands to foreign markets faster and more flexible than their counterpart. Wal-Mart founded by Sam Walton adopted circumventing strategy by starting her operations in small towns
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discuss about the multinational company: Carrefour. Carrefour is a French multinational company which works in the sector of retailing and which was created in 1959. Its headquarter is situated in Boulogne Billancourt‚ France. Indeed‚ Carrefour it’s one of the biggest hypermarket chains of the world competing with Wal-Mart‚ Tesco and Costco. Additionally‚ it’s qualified as a multinational company because it’s operating across the World‚ more precisely in Europe‚ Asia and South America. Firstly‚ in order
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increase job satisfaction of middle management Q3. Strategic planning as a broad concept consists of a. corporate strategy and business strategy b. strategy formulation and strategy implementation c. inputs and outputs d. environmental analysis and internal analysis Q4. According to Herzberg‚ which of the following is a maintenance factor? a. Salary b. Work itself c. Responsibility d. Recognition Q5. A major problem with a task force type of management is a. there is no logical basis for
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| | |Ethical Analysis of Carrefour Corporation | | | |Business Ethics and Sustainability
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Strategic marketing management Company Information Carrefour Group‚ in the past 40 years have grown to turn out to be one of the world’s leading distribution groups. Carrefour began its journey in 1959 which was established in France by the Defforey families and Fournier. The name Carrefour came into existence as shops were located on thoroughfare‚ which literally means a place where it’s convenient to shop. Carrefour hypermarket was first opened outside France in Belgium and the first
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threats while expanding their global market; they featured many products like groceries‚ toys‚ furniture‚ fast food and also financial services‚ all under one roof. The first hypermarket was opened in 1963 with the help of French government. By 1973 Carrefour became world’s most global retailer with 15‚000 stores globally. When Careefour established its first hypermarket in Philadelphia US‚ and other unit in US‚ but then shut down both the store soon. The problem was some customers found the store too
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Air Asia: Strategic management report Intoduction Air Asia was founded in 1993 and has since grown to be one of the biggest airlines in the world. It initially operated in Malaysia and currently operates in over 25 countries (Ricart and Wang 2005). It began operations in October 1996‚ operating out of Kuala Lumpur as its central location (Ricart and Wang 2005). The airline was bought by Tune Air in 2001 for one ringgit‚ the equivalent of 0.26 US cents‚ at a time when the company had $10.5 million
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