satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to
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will be wondering what they should do and more importantly not do. At the Bank of Green we strive to be the best at what we do and many have voiced their uncertainty about the economy and where it is headed. This report will show you what is happening in the economy and what will most likely happen this coming year. The Federal Reserve still has not met to discuss this but there is a likely course of action that they will take‚ I will account for this uncertainty. After reading this you should be
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1. Describe Carlos Ghosn using the “Big Five” dimensions of personality • Extraversion reflects the tendency to experience positive emotional states and feel good about oneself and the world around one. His personal style is brisk and direct‚ but not without warmth. He takes every opportunity to communicate his vision and priority. He also goes directly to the people.He addresses the entire company on a regular basis. Everywhere he goes he makes a point to talk to Nissan employees at all
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principal is P50‚000 and the interest rate is 12% compounded quarterly‚ what is the compound interest at the end of 5 years? Find the compound amount if P17‚500 is invested at 9.2% compounded semi-annually for 3.5 years. Determine the present value of P150‚000 due in 6 years if the interest rate is 5.5% compounded annually. If P135‚650 is the maturity value of a sum invested at 13.2% compounded semi-annually or 9 years and 6 months‚ find the present value and the compound interest earned. For P97‚500
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ICICI BANK ABOUT ICICI BANK: ICICI Bank is India ’s second-largest bank with total assets of Rs. 4‚736.47 billion (US$ 93 billion) at March 31‚ 2012 and profit after tax Rs. 64.65 billion (US$ 1‚271 million) for the year ended March 31‚ 2012. The Bank has a network of 2‚766 branches and 9‚363 ATMs in India‚ and has a presence in 19 countries‚ including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery
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My interest in the dental field began when I was very young. I remember when my grandparents used to take me to the toy shop and I used to pick out dental toys instead of typical ones such as Barbie’s‚ dolls‚ or kitchen appliances. I would get so excited to get home and pretend to clean my brothers’ teeth. After a few years of such behavior‚ it was evident to myself and those around me that I had an unexplainable attraction to this profession. It got to a point where I began to fake tooth aches
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WP/07/2 Cooperative Banks and Financial Stability Heiko Hesse and Martin Čihák © 2007 International Monetary Fund WP/07/2 IMF Working Paper Monetary and Capital Markets Department Cooperative Banks and Financial Stability Prepared by Heiko Hesse and Martin Čihák1 Authorized for distribution by Mark W. Swinburne January 2007 Abstract This Working Paper should not be reported as representing the views of the IMF. The views expressed in this Working Paper are those of the author(s) and
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Harvey Norman Annual Report 2011 Holdings Limited Annual Report 2011 COMPANY INFORMATION ABN 54 003 237 545 ANNUAL REPORT YEAR ENDED 30 JUNE 2011 Key Dates 30 August 2011 4 November 2011 29 November 2011 Announcement of Full Year Profit to 30 June 2011 Announcement of Final 2011 Dividend Record date for determining entitlement to Final 2011 Dividend Annual General Meeting of Shareholders The Annual General Meeting of the Shareholders of Harvey Norman Holdings Limited will be held
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Company Profile and History Target Corporation is an upscale discounter providing high quality‚ on-trend merchandise at attractive prices in a clean‚ spacious and guest friendly store. Target Corporation also operates their online business at Target.com . According to the company’ history report Target began as Marshall Field & Co in 1881 then in 1902 George Dayton opened a Goodfellows in downtown Minneapolis. One year later they founded their first Dry Goods Store and in 1911 they became known
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MERGER OF THE BANK OF RAJASTHAN LIMITED WITH ICICI BANK The Bank of Rajasthan Limited (Bank of Rajasthan)‚ a banking company incorporated within the meaning of Companies Act‚ 1956 and licensed by Reserve Bank of India (RBI) under the Banking Regulation Act‚ 1949 was amalgamated with ICICI Bank Limited (ICICI Bank/the Bank) with effect from close of business on August 12‚ 2010 in
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