EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D.C. SUSANA October 2011
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The handling of information is governed by legislation‚ Codes of Practice and policies of them employers. The main piece of legislation which relates the handling of information safely is the Data Protection Act 1998. This act governs the storage and use of information about individuals which is collected by organisations. This applies to both electronic and manually written records. Relevant aspects of the Act include: - The information should only be used for the purposes explained when it was
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Running head: Handling Situations Ethical Principle of Handling Situations Bus207 Abstract We as human beings have a moral responsibility to ourselves and communities uphold the law for which is right and wrong. I am explaining the ethical principle in which this situation takes place and the right thing to do is to report it. The Ethical Principle of Handling Situations Normative ethics explains how people ought to be honest in certain situations. We have to understand the rules for
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CU2479 Handling information Ways in which we handle information in the health and social care setting are very important. There are a number of laws that must be followed when doing this and confidentiality is essential for the social care worker. Laws that are in place regarding the handling of information include: • Data Protection Act 1998 The Data Protection Act 1998 (DPA) is a United Kingdom Act of Parliament which defines UK law on the processing of data on identifiable living people
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Handling Security and Ethical Issues Handling Security and Ethical Issues at TBWI Course: IT560-01 Handling Security and Ethical Issues at TBWI A growing concern‚ especially with the recent information leak at Target‚ is the issue of security. Outlined are security concerns for TBWI and how best to handle them. In addition to handling security issues‚ there may be complicated ethical issues that may occur. To best handle these situations‚ those ethical issues are addressed‚ with recommendations
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MANAGING AND HANDLING INDISCIPLINE IN SCHOOLS A RESEARCH PROJECT ISABEL FREIRE‚ UNIVERSIDADE DE LISBOA JOÃO AMADO‚ UNIVERSIDADE DE COIMBRA ABSTRACT The research project we present here in (entitled GERLINDES‚ in Portuguese) is set out with the assumption that there is a link among the representations and the actions within the members of the interstitial groups of schools‚ the practices in action and social and disciplinary environment at schools. This research project is focused on eight case studies
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Critical/ Analytical Response to Literary Texts Assignment By: Christina Caouette Every human comes to face the ugliness of injustice. The character of each individual has significant impact affecting the way they handle cases of unfairness. In the adventure novel Lord of the Flies‚ William Golding brings to life ideas that the self respect a character possesses will directly influence the manner he handles inequality. Belief in the worthiness and dignity of oneself causes a person to persevere
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1.0 Informative Summary In 2013‚ a Montreal‚ Maine & Atlantic(MMA) oil cargo train derailed in Downtown Lac Megantic starting a fire that before it was controlled left many people dead and economic loss. The catastrophe took place due to two main factors which are the lack of safety culture from MMA and the insufficient supervision of Transport Canada(TC). For instance‚ one factor that TC did not consider was the weaknesses in the oversight of the railway conditions. MMA has had issues regarding
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much of a handle an employer thinks that they have on things. As the CEO of Wal-Mart I would want to be forward thinking and implement certain policies that would hopefully leave us well-prepared for any potential conflicts that were to arise. Handling ethical workplace issues requires a cautious approach to matters which could lead to lawsuits or be publicly damaging. The first thing I would do would be to incorporate a policy where all employees from executive management to housekeeping are
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Clark Material Handling 1. Is the Product Strategy Study conducted by the John Morton Company more than scientific mumbo jumbo? If you were David Richards how would you address the concerns of Joao Santos? - Yes. It is more than scientific mumbo jumbo. - How to address João Santos’ concerns? • Show him that Clark is having many problems: 1. It’s losing the market share‚ if we don’t do anything‚ we will be worse off. 2. It has lost brand reputation 3. The competition will become more serious:
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