gradually promote quality as the central customer value and regard it as a key concept of company strategy in order to achieve the competitive edge (Ross and Wegman‚ 1990). Measuring and reporting the cost of quality (COQ) is the first step in a quality management program. Even in service industries‚ COQ systems receive considerable attention (Bohan and Horney‚ 1991; Carr‚ 1992; Ravitz‚ 1991). COQ systems are bound to increase in importance because COQ-related activities consume as much as 25 percent or more
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In October 2009 Toyota announced that it was recalling 3.8 million U.S. vehicles which cost the company more than seven million dollars. This was due to the issue of whether “poorly placed or incorrect floor mats under the driver’s seat could lead to uncontrolled acceleration in a range of [its] models.” The catalyst of the issue was the incident involving a crash in California whereby the accelerator of a Lexus sedan got stuck‚ resulting in a mans death. As well as additional reports including “sticky
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Chapter- One Renaissance: Automobile Industry 1.1 Introduction There was a time in India when the portly Ambassador was India’s most coveted and popular car. The Indian car buyer had to wait for months on end and even years before he could lay his hands on an ambassador or a Fiat Padmini which was usually handed over by nonchalant‚ supercilious salesmen. It was the Maruti 800‚ a product of the Japanese car giant Suzuki collaborating
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Chapter 1 Toyota’s Global Expansion In November 2004‚ Hiroshi Okuda‚ Chairman of Toyota Motor Corp. of Japan‚ announced that the company was going to build another factory in North America‚ raising the number of factories producing parts or assembling cars and trucks in North America to 14. As of May 2004‚ Toyota manufactured parts and assembled cars in 51 overseas manufacturing companies in 26 countries/locations. In 1980‚ the company had only 11 production facilities in 9 countries‚ so
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Determination of mental capacity: The issue of mental capacity is significant as approximately two million people in the UK are estimated to lack capacity as a result of learning difficulties‚ acute medical or mental illness that impair on their brain function . Furthermore‚ 30% of patients admitted to an acute medical ward and 44% on a psychiatric ward may lack mental capacity to make decision pertaining to the episode for which they are admitted ‚ ‚ . The Mental Capacity Act (2005) which applies
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CASE STUDY 4. TOYOTA Toyota case study questions: 1. How the corporate strategy of Toyota has evolved from the 30s up to 2010? 2. Describe the elements of the TPS system. Do you know any other “lean” firms? 3. Comment on Toyota’s focus on the customer. How this approach is related to quality? 4. Describe Toyota’s supply chain network (complexity of global SC) 5. Under your point of view‚ which are the reasons behind Toyota’s recalls? 6. Describe the communication actions Toyota undertook for
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the primary stakeholders (Obston‚ 2014) and brand ambassadors of the company. Thus‚ to ensure wellbeing of employees‚ especially in time of catastrophe‚ they should be well informed and fostered under the guidance of company’s leaders. Leaders at Toyota should take an immediate action; start with early internal crisis communication‚ take accountability and show their commitment to resolving the crisis. Male (2004) suggests‚ being proactive and transparent lessen doubt and distress among employees
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Ethical Audit Report---for Toyota WHAT IS ETHICS? Ethics is a standard on what is right and what is wrong towards your judgement‚ which usually referred to good values and virtues and the right moral duties and obligations. Arthur Holmes summarizes1 “It examines alternative views of what is good and right; it explores ways of gaining the moral knowledge we need; it asks why we ought to do right; and it brings all this to bear on the practical moral problems that arouse such thinking in the first
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The Toyota Production System (TPS) operating management style has become the gold standard in the automotive industry‚ and even though their strategy has been attempted to be duplicated‚ it has yet to be replicated. The main reason behind the failures of TPS imitators is that they fall short in developing a management strategy to align the goals and objectives of all the functional groups within the enterprise. These imitators get too caught up in cost-reduction strategic decisions rather than strategies
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AND BUFFER CAPACITY INTRODUCTION A buffer solution is one in which the pH of the solution is "resistant" to small additions of either a strong acid or strong base. Buffers usually consist of a weak acid and its conjugate base‚ in relatively equal and "large" quantities. A buffer system can be made by mixing a soluble compound that contains the conjugate base with a solution of the acid such as sodium acetate with acetic acid or ammonia with ammonium chloride. The buffer capacity refers to
Free PH Buffer solution Acid dissociation constant