A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES SUBMITTED IN PARTIAL FULLFILLMENT AS A REQUIREMENT FOR THE AWARD OF THE DEGREE‚ BACHELOR OF BUSINESS MANAGEMENT (BBM) FROM‚ Under the guidance of MY PROJECT GUIDE MRS. JIMMY SAM SUBMITTED BY: NAME: VISHNU.G YEAR: 2010-2011 DECLARATION I declare that this project titled‚ “A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES” is a record of my research project carried out by
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NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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dispersed to various units within the organisation‚ with managers at various levels making key decisions relating to their centre of responsibility. These centres of organisational activity are known as responsibility centres and may be defined ‘as a unit of a firm where an individual manager is held responsible for the unit’s performance.’1 The performance of each centre and its manager is measured and controlled through a system of responsibility accounting which is based on the principles of
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The Centre of Gravity & its relationship to the Application of Sports Massage Introduction Every object has a centre of gravity‚ which‚ when combined with other factors such as the line of gravity‚ enables an object to balance. If a person or object moves or changes shape‚ the centre of gravity will also move. This is important to remember when discussing sports massage as the therapist is constantly moving‚ making them vulnerable to being unbalanced or unstable. So to be able to conduct a safe
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discovering key issues in pursuing future profitable growth. Furthermore‚ strategic solutions to their issues will be considered and a refined strategy proposed based on the analysis. Flight Centre’s strategic situation Industry definition Flight Centre describes itself as a global discount flight specialist. Taking into consideration the relative size of the Australian and international operations as well as the availability of information on global environment and competitive factors‚ for this
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My work will be based on Flight Centre travel agent and I will be talking about their products and services‚ how they work‚ the importance of the technology for the company‚ how they advertise their services and about the company’s competitors. Flight Centre Travel Group is an Australian based international travel company‚ founded by Graham Turner in 1981. In 1982 they opened their first store in Sidney‚ today they have about 689 Flight Centre stores in Australia and about 2000 overseas stores across
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the case study. This is further elaborated to list key challenges faced by Flight Centre. Based on the facts and key challenges alternative solutions have been provided in the second section. Final section of the report mentions the recommendations and implementations for the company to improve the current situation. Flight Centre is one of the largest and most successful travel booking agencies. First Flight Centre store was opened in 1982‚ the current number of stores in Australia is more than 680
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Strategy The strategy was selected because it appeals to an extensive range of target markets or audiences. The descriptive and vivid brochure attracts reader’s attention through an excellent Distribution channel. This major promotional item for “The Centre of Arts‚ Halo” in particular‚ is a visual brochure which makes it appealing to the distribution channels. These channels include the center’s Gold and Platinum members‚ the center’s database‚ internal mail‚
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Flight Centre founded by Graham Turner in 1981. Flight Centres vision is ‘To be the world’s most exciting travel company‚ delivering an amazing experience to our people customers and partners. Well haven’t they achieved this‚ having won market global market share. Is an extremely successful company considering he started out with just one bus. In Australia alone Flight Centre has 1152 business units. These cover holidays‚ cruises‚ rail and flights. Turner was quite innovative in his management
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1 What is an Assessment Centre? When I heard the term assessment centre for the first time I thought that it is a physical place and its purpose is performance assessment of employees of various organizations that visit assessment centres with such a need. In fact‚ assessment centre is a method‚ not a place or organization. It is a personnel selection method. Normally‚ assessment centre consists of a series of testing exercises. These exercises might be written‚ oral or job-situation simulations
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