A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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established in terms of finance as well as the public image and brand. This is supported by the data shown in the case study‚ mainly that coffee delight managed to earn more profit despite cutting down the budget by 10%. One of the main consequences of decreasing the budget is that the quality of products and service will decline. This may have happened but the fact that coffee delight was able to increase its profits strongly suggests that their public image or brand was very strong and established something
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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are the affects of stimulants like (Caffeine and Amphitemine) on the study and learning habits for college students? Caffeine is a central nervous system (CNS) stimulant with a charge that rise energy‚ mood‚ awareness‚ concentration‚ and wakefulness. Caffeine is the most widely used drug in the world. Caffeine can be found in teas‚ coffee‚ energy drink and chocolate caffeine is also very popular among student‚ as a supplement and as a study aid. Drinking caffeine can have many effects‚ both positive
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Company Information Name :: Green Mountain Coffee Roasters‚ Keurig Coffee Website :: www.greenmountaincoffee.com‚ www.gmcr.com‚ www.keurig.com Industry :: Processed & Packaged Goods- Coffee Makers Background & History Green Mountain Coffee Roasters‚ Inc. (GMCR) was founded in 1981 as a small café and combined with Keurig in 2006 (About GMCR‚ 2004-2009). GMCR produces specialty coffee and coffee makers; Keurig is the maker of a single cup coffee maker as well as specialty teas and coffees
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Tea and Coffee are the favourite drink in India especially tea. A quiet cafe revolution is sweeping urban India with the explosion of coffee bars. That is bad news for tea - still the favourite brew for a majority of Indians -‚ which has been losing out to coffee in recent years. India is one of the world ’s largest exporters of tea and one of its biggest consumers. However‚ it is coffee drinking which is increasingly becoming a statement of young and upwardly mobile Indians. Moreover‚ coffee bars
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Coffee – a Global Commodity John Bellusci May 29‚ 2011 Abstract What is a commodity? A commodity is a basic good used in commerce that is interchangeable with other commodities of the same type. Commodities are used as inputs in the production of other goods or services. There are different commodities that are used such as sugar‚ gas‚oil‚wheat‚diamonds‚ gold‚ corn‚ copper‚ silk and coffee. Coffee has a long history of operating within a market economy since the 1800’s (Unknown‚ 2011). Coffee
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television. Many football teams have rivalries with other teams. Pittsburgh Steelers and the Cleveland Browns. With 120 meetings it is the oldest rivalry and the most storied in the AFC‚ surpassing any other rivalry in the conference by at least 5 games. New England Patriots and the Indiapolos Colts on the other hands rivalry is one of the NFL’s most famous. The two teams Combined for four Super Bowl victories and seven AFC Championships. A slight rivalry as you may call it in my home is
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