study: * To understand the effect of customer satisfaction on sales generated by the organization. * To understand the difference between customer satisfaction and customer delight. * To understand the effect of dissatisfied customer in HCL Infosystems Ltd Hyderabad. Contents Introduction: 4 Customer Satisfaction: 4 Factors effecting customer satisfaction: 5 Effect of Customer Satisfaction on Customer Loyalty and Retention: 6 Customer Delight: 8 Difference between Customer
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alcohol and acid by the concentrations of ester and water. Methods/Procedure: First begin by mixing up and standardizing a 500mL solution of NaOH to titrate. For each of the six bottles‚ measure the directed amounts of ester‚ water‚ alcohol‚ and HCl. The bottles of different solutions will be left to come to equilibrium for two weeks. Once the NaOH is standardized‚ the solutions in the bottles have come to equilibrium‚ and a molarity is calculated‚ use the molarity of NaOH to discover how many
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NaOH according to this equation: HCl (aq)+ NaOH(aq) → NaCl(aq) + H2O(l) HCl is a strong acid‚ NaOH is also a strong base‚ therefore they will dissolve completely. By adding NaOH into HCl‚ the hydrogen ions neutralized with hydroxide ions‚ the theoretical endpoint and then the solution will be weak basic solution. The endpoint
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For the buffer 2 solution‚ the original pH was 5.82 with 10mL of buffer and 10mL of DI water. We added 1.5mL of NaOH this time‚ and the pH went up to 7.81. This is a difference of 2. 2. What is the difference between a’smart’ and a’smart’? For adding HCl‚ we started with buffer 1. The
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acid-base titration curves help to find the pKa‚ Ka‚ and pH at equivalent point. At the beginning pH for HCl is 1.90 which is lower than the 3.28 for acetic acid; thus‚ strong acid (HCl) means lower pH and weak acid (acetic acid) means higher pH. Then at the equivalent point for the titration HCl-NaOH the pH is 7‚ which mans that is neutral‚ in other words there are enough NaOH mmol to neutralize the HCl mmol present; also‚ the solution contains only water and NaCl the salt derived from the titration made
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Titration Bonnie Abella Dr. Asmita Kane Budruk 2/09/2014 Abstract: the complexometric EDTA titration was used to determine the salt substance in the water. This technique for the unknown sample 154 produced a water hardness of 8.43 x105=mg/L CaCO3 from the collected data which corresponds to the typical value from the city of Tempe. Introduction When the water from the rain collects impurities by dissolving the salt that is exist in the soil. These particular salts
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BOILER OPERATION. Description of boiler operation SOFTENER: Function of softener is softening the hard water. This is because water supplied is hard water since it contains a lot of calcium‚ magnesium or other minerals. Water hardness Mg/L Soft water ≤ 17.1 mg/L Grey zone between soft and slightly hard water 17.1-60 mg/L Moderately hard 60-120 mg/L hard water 120 - 180 mg/L Very hard water ≥180 mg/L Hard water causes two problems such as 1. Dissolved calcium and magnesium
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KH2PO4 (acid) and 20.42g of K2HPO4 (base) were weighed out for use. Data 25mL of DIH2O in 100mL beaker had pH = 7.40. After one drop of 0.50M HCl was added to the beaker‚ pH dropped to 3.08‚ and the change in pH was -4.32. After one drop of 0.50M NaOH‚ the pH jumped to 10.3‚ and the change was 2.9. pH of 25mL of created buffer solution = 6.15 Volume of HCl Added to 25mL of Buffer Solution | pH | Concentration of Acid After Addition | Concentration of Conjugate Base After Addition | 0mL | 6.15
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Design Objective: Find the standard molar enthalpy of combustion for magnesium. Manipulated Variables- volume of HCl‚ length of magnesium strip‚ mass of magnesium oxide‚ Controlled Variable- type of calorimeter (Styrofoam cup) Responding Variable- change in temperature Procedure: 1. Cut out 3 pieces of magnesium strips each with lengths of maximum 5 centimeters. 2. Measure and record the lengths of the magnesium. 3. Scrub the magnesium strips with steel wool to clean out impurities
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following factors must be satisfied in order for a duty of care in negligence to arise: 1) Test for factual foreseeability 2) Test for proximity 3) Test for policy Case 1: MMBooks v Hamza Construction Ltd (‘HCL’) Hamza Construction Ltd (‘HCL’) is doing some tunnel work for the MRT Circle line in the Bras Basah area. At about 11am one Friday morning‚ one of their workers excavated into some telephone and electricity cables. This affected a building down the road where a
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