www.ccsenet.org/ijbm International Journal of Business and Management Vol. 6‚ No. 5; May 2011 Drivers for Information and Communication Technology Adoption: A Case Study of Nigerian Small and Medium Sized Enterprises Idisemi Apulu (Corresponding author) School of Technology‚ University of Wolverhampton Wulfruna Street‚ West Midlands‚ WV1 1LY‚ United Kingdom Tel: 44-776-578-5662 E-mail: i.apulu@wlv.ac.uk Dr. Ann Latham School of Technology‚ University of Wolverhampton Wulfruna Street
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being realized. Many companies today are adopting the Lean Six Sigma processes to aid in cost reduction and waste management. The Six Sigma program aids in eliminating the negative effects caused by variations within the supply chain. The Lean process is all about the speed‚ flow and elimination of waste concerning inventory. Although Lean and Six Sigma are separate programs‚ they complement each other. Together these two programs provide supply chains with a tool that eliminates‚ “unnecessary
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head of materials management for Barilla‚ is developing and implementing the “Just-in-Time Distribution” program across the business. It is recommended Maggiali utilize sales reps to streamline and advocate for JITD at the store level. Work Directly with Internal and External Groups to Communicate Clear Vision In order to successfully implement a change in how business is conducted in any large institution‚ like the JITD system‚ it needs to overcome resistive forces from internal and external
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including store operations‚ product development‚ human resources‚ and public relations. ➢ Randy is in charge of business strategies including information system and technology‚ finance‚ real estate and growth opportunities. Question#2 What type of strategy is in place at Mrs. Fields’ Cookies? Answer to question#2 There are 3 types of strategy in place at Mrs. Fields’ Cookies. They are: ➢ Business strategy. Mrs. Fields’ Cookies chose to use “differentiation”. ➢ Organizational strategy. Mrs. Fields’
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CASE STUDY: THE FIELD SERVICE DIVISION OF DMI DISCUSSION QUESTIONS: 1. Draw the process flow chart for a service call. Where the queues and delays are in the system and what can be done to eliminate them? Queuing on stage: 1. Incoming emergency maintenance service calls – queuing for availability of technicians 2. Depending on dispatchers assigned service calls 3. Delay call to dispatcher after service call because difficulty in finding a phone or lack of incentives Eliminate the queuing:
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Starwood Hotels is one the largest hotel companies in the world. At the end or 2010‚ their chain comprised 1‚027 hotels with approximately 302‚000 rooms in nearly 100 countries. The hotels were either owned or leased (62 properties)‚ managed on a hotel management contract (463) or franchised hotels (502 properties). Over half their hotels are in North America and the Caribbean and one quarter in Europe‚ Middle East and Africa (EMEA). Most of their brands are in the upper end of the market‚ and
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Office Hours TBD About the Instructor Kannan Ramanathan has an MA in Economics and an MBA in Marketing from the University of Pune in India. After working for 12 years as a consultant for various airlines‚ he returned to school and obtained a PhD in Business Strategy from the University of Illinois at UrbanaChampaign. He is a certified Black Belt and has extensive experience in Lean Six Sigma‚ and Risk Management with various businesses of General Electric as Black Belt and Master Black Belt. He joined
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decision in business is usually based on data quality and one’s ability to examine through and analyze the data to find trends that solves and gives strategies that can be created from/for. Sales and Inventory Systems are usually computer applications with a human component. They can examine through large amounts of data and pick between the many choices. This is a big contribution to the Information Communication Technology (ICT) for this help organize many different activities in the business industry
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Waiting time to see a physician. 3 1.2.2 Ease of getting a convenient appointment 4 1.2.3 Ease of getting through on the phone 5 1.3 Proposed process improvement 6 1.4 Corrective action plan for sources of dissatisfaction 7 Question 2 8 2.1 Definition of Six Sigma 8 2.2 Six Sigma improvement model 9 2.2.1 DMAIC process 9 2.2.2 Tools and techniques for the DMAIC process 12 2.2.3 Description of tools/techniques 12 Question 3 19 3.1 AON Network Diagram 19 3.2 Computing Slack Time 20 3.3 Different paths/Critical
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WHAT’S IN A NAME? Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of standard deviation (the data spread) σ μ SIX SIGMA IS … A statistical concept that measures a process in terms of defects – at the six sigma level‚ there 3.4 defects per million opportunities A defect is anything that results in customer dissatisfaction Six Sigma is a methodology and a symbol of quality HOW OFTEN ARE WE DELIVERING
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