expanding its business by opening new locations and acquiring competitors. Such expansion suggests not only high profits‚ but also investments in the organization’s information system. Spa Works is currently operating using a number of legacy systems‚ which may not be able to support recent changes any further. In fact‚ due to the increased volume of transactions and day-to-day operations‚ the current system has been causing issues with financial reporting and decision-making process. Therefore‚ as
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Information System Case Study 1: Modernization of NTUC Income Case Summary NTUC Income‚ one of Singapore’s largest insurers‚ has over 1.8 million policy holders with total assets of S$21.3 billion. Up until a few years ago‚ Income’s insurance process was very tedious and paper-based. In all‚ paper policies comprising 45 million documents were stored in over 16‚000 cartons at three warehouses. Whenever a document is needed to be retrieved‚ it would take about two days to locate and ship it by
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Digital Six Sigma at Motorola Organizational Effectiveness and Change Submitted by: Group 1 Contents: S.No. Topic Page Number 1. About the company 2 2. Situations & Factors leading to Digital Six Sigma 4 3. Situations faced by China leading to CAMP 6 4. Steps taken for implementation of DSS 7 5. From the desk of Thomas Goodwin (Motorola) 9 6. Barriers and Resistance 10 7. Effectiveness of Motorola’s CAMP 13 8. 9. Effective of Digital Six Sigma Initiative at
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Word (.doc/.docx) or Rich Text Format (.rtf) and post it to the course online system by deadline (before midnight of Sunday‚ February 5th) (10 points each) 1) Define business process. What might be a business process used at a hospital? 2) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new Sales employees. Identify six collaboration tools that are available to help the team work together. Which single tool would
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1. Demonstrate the usage of quality concept by explaining the impact of quality on the business performance of this organisation. Your discussion shall address the following aspects: (a) Describe the business operation and service provided by the organisation. H&M was founded in 1947 by Erling Persson‚ now it is a global fashion brand. Today the H&M offers fashion for everyone under the banner of H&M groups. They currently have over 3200 stores in over 54 markets around the globe and employed
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successful your Six Sigma project has been in improving quality or decreasing the number of defects? Before we go into the metrics and definitions‚ let’s say what “defects” and “defective” mean. Something has a defect if the result or outcome of a process is not what is expected. Something went wrong. The product may still be usable: a car with chipped paint can still be driven. So some engineers use “defective” to mean a product which is not usable. Oops‚ we forgot to put an engine in that car: well
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| IDSc 6423 IDSc 6444 IDSc 6465 | Enterprise Systems Business Intelligence Global Sourcing of IT and IT Enabled Services | And at least 4 credits from: | | IDSc 6401 IDSc 6421 IDSc 6435 IDSc 6442 IDSc 6471 IDSc 6481 IDSc 6490 IDSC 6490 | Decision Technologies Financial Information Systems and Technologies Business Process Excellence E-Sourcing and E-Auctions Knowledge Management Managerial Decision Making Business of Blogs‚ Wikis & Online Social Networks Information
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first checks the warehouse closest to the customer’s shipping address. If the product is not available there‚ the representative checks another warehouse. If the order is placed on the telephone‚ the CSR suggests a delivery date‚ which is 4 to 5 business days away. If the customer needs the order sooner‚ the CSR queries the existing order entry information system to see which warehouse might have the inventory to fulfil the order. Generally the order will be filled by the warehouse closet to the
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the start date the documents are sent to the customer. • It is possible that the customer cancels the trip at any time before the start date. E. Pelz M2 ISIAD MPW 1 Exercise 3 Complaints Handling (Exercise workflow process definitions) Each year travel agency Y has to process a lot of complaints (about 10.000). There is a special department for the processing of complaints (department C). There is also an internal department called logistics (department L) which takes care of the registration
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Executive Summary THE PIZZA HUT FRANCHISE OWNED BY MCR PRIVATE (LTD.) IS A RAPIDLY GROWING ORGANIZATION WITH ITS NEEDS EXPANDING AT A RAPID PACE. THE SYSTEM ITSELF IS UNRELIABLE‚ AND CONTAINS ITS SHARE OF ERRORS. AFTER CAREFUL INVESTIGATION AND ANALYZING THE PROPOSED SOLUTION TO UPGRADE THE SYSTEM WILL BE GREATLY FELT IN TIME TO COME. THE SIMPLICITY AND PROFESSIONALISM OF THIS NEW SYSTEM WILL SURELY TAKE THE ORGANIZATION TO A NEW ERA. TO A SYSTEM WERE PERSONAL TOUCHES‚ REQUIREMENTS AND NEEDS
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