FACULTY OF BUSINESS AND ECONOMICS School of Business BUSI0023A Operations and Quality Management / IIMT3635A Operations Management I. Information on Instructor Instructor: Dr. Lee Hsiao-Hui Email: hhlee@hku.hk Office: KK Leung Building Rm 814 Phone: 3917-1082 Consultation times: by appointment Course Page: MOODLE Pre-requisites: Please refer to the Description for Undergraduate Courses Textbook: Anupindi‚ R.‚ S. Chopra‚ S. D. Deshmukh‚ J. A. Van Mieghem‚ and E. Zemel‚ Managing Business Process Flow‚
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integrate all the business operations‚ such as sales‚ finance‚ purchase‚ inventory and manufacturing. With Computerized accounting‚ accurate‚ up-to-date business information is literally at the fingertips. The Computerized accounting combine with enhanced MIS‚ Multi-lingual and Data organization capabilities to help the company simplify all the business processes easily and cost-effectively. 2.2. Complete Visibility Computerized accountings giving the company sufficient time to plan‚ increase the customer
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both methods‚ it gives your team a comprehensive tool which increases the speed and effectiveness of any process within the organization. Resulting in reduced costs‚ improved collaboration and increased revenue. Lean- Lean is popular for its methodical approach to streamlining both manufacturing and service processes by eliminating waste will continue to deliver value to customers. A lean process: • Is more efficient and economical • Is faster • Delivers satisfactory quality Six Sigma is a Quality
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facilitate quick response in the evolving business environment‚ effective supervision of day-to-day business conduct and accountability for operation performance. The roles of Central Functions (Corporate Centres) have been strengthened to provide guidance related to specific core function strategies and governance related matters to the Lines of Business Management has established four strategic thrusts to support the achievement of the Group’s key business objectives. They are: – Customer centricity
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e Change is modification of a structure or process of a system‚ that maybe good or even bad. It disturbs the existing equilibrium or status quo of an organanization‚ or various other parts of an organization in varying degrees of speed and significance‚ this is further explained in reference to the Rolls Royce Case Study: When change takes place to due to external forces it is called a reactive change. This can be achieved by applying an Enterprise Resource Planning (ERP) to achieve a positive
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hree hundred individuals in ten countries and seven business areas are currently involved in the SAP.com implementation‚ which will completely restructure Cadbury Schweppes plc‚ based in Birmingham‚ UK. This implementation project using e-enabled ERP is known internally as Probe. With the exception of its business development activities‚ this is the largest project that this organization has ever undertaken. A sweet chocolate aroma fills the air and heads of thousands of children every year as
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tracking of key performance indictors will be critical to enhance the understanding of the business and to improve decision-making. The Sales Analyst will create both standardized & custom reports‚ conduct quantitative solutions & sales analysis‚ provide support for internal‚ retailer & consumer promotions‚ and assess future needs and data integrity. He/She must develop standardized tools‚ methodologies and business processes aimed at improving operational efficiency. Responsibilities Collect‚ analyze
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fundamental business strategy? Is it simple? What are the principles for Zara’s business operation?  Fundamental business philosophy of Zara The fundamental business strategy of Zara is very simple which is linking customer demand to manufacturing‚ and liking manufacturing to distribution. Zara has been running their business in fashion industry which is susceptible to seasons and quick changing customer tastes. Zara has been approached to and considered their business as a perishable
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ANALYZING BUSINESS PROCESSESFOR AN ENTERPRISE SYSTEM 1. Diagram the order process. What are the outputs of this process? OUTPUTS OF THE PROCESS The output of the process is as followed Data is entered after the customer call fax or email for the order Whole customer information is noted down by the customer representative The customer representative then check for the nearest warehouse to supply the customer order The customer representative suggest the delivery date to the customer
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Case Study of Air-Asia : Strategic Role of Information System in Business Air Asia was established on 12 December 2001 by Mr. Tony Fernandes‚ the CEO of Air Asia and expanding rapidly since that. Air Asia is the leading low fare airline in Asia and Air Asia succeed to become the award winning‚ ‘Asia Pacific Airlines of the year 2003’ by Centre for Air Pacific Aviation (CAPA) in 2003. The vision of Air Asia is to serve the 3 billion people who are currently underserved with poor connectivity and
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