Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY GUIDE This is to certify that PGDM No. 11052 Mr. Soumya kanti
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ANALYSIS ON M&S Lecturer: Mrs. M. Mcpherson Edwards Date of submission: April 8‚ 2011 Group Members: Asanya Lloyd Ramone Fraser Shevel Barret Jannielle Brown Andrew Williams Management and Intrapreneurship (ENT 1010) Group 2 Members: Asanya Lloyd Mrs. M. McPherson Edwards Ramone Fraser April 8‚ 2011 Shevel Barrett Jannielle Brown Andrew Williams Case Analysis – M&S 1. What are the lessons you learned from M&S about how to
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can be resolved quickly and efficiently before any great harm is done to the chain. The management controls the whole cycle of the supply chain; the procurement‚ conversion‚ transportation and distributions. Therfore‚ customers’ needs are met in the right time and to ensure the product is to their satisfaction. Supply Chain For Marks and Spencer Marks and Spencer Supply Chain Marks and Spencer has a very different and complex supply chain. It includes 2‚000 suppliers and 20‚000 farmers
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QUESTION 1: LIST THE BUSINESS MODELS USED BY M & S Product/ Service Customization Model M & S moderately or diligently aligns its products and ideas based on the dynamic or ever transforming market trends and fashion needs. According to the case study‚ M & S is highly concentrated in the fashion industry and its ever-growing demand for its exclusive garments and customized accessories. Hands-on approach is mostly utilised by modelling agencies to fulfil the industry’s standards‚ and in the process
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Have you ever wondered why we love m&m’s so much? ... They taste great! They’re superior to ordinary‚ tasteless candy. But…What are they? This is the common reply to all who are given the delicious chocolate m&m’s. M&M’s are by far the finest chocolate that has been made‚ coated within a little shell‚ then colored and finally imprinted with the letter “M”. Since their introduction in 1941 as a treat for the military‚ M&M’s have become a popular candy for everyone to enjoy. The name is an abbreviation
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Critical Thinking Questions Where research is involved‚ there are a number of sources available for gathering supplemental data. The best method in which to locate these materials is through the use of computer searches with the most popular and largest database being ERIC‚ which is sponsored by the U.S. Department of Education (ERIC Program‚ n.d.). The advantages of a computer search of ERIC and other databases‚ as compared to other search methods include that computerized databases tend to cover
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In the book “Asking the Right Questions‚ A Guide to Critical Thinking” M. Neil Browne and Stuart M. Kelley discuss the ten steps to critical thinking. In the following pages I will apply these steps to a memo that was sent to Mr. Robert Shaw of Triad Insurance Company of Indianapolis and discuss them in detail. The memo was from Ms. Denise Khali‚ Vice President of Human Resources. D. Khali‚ personal communication‚ October 04‚ 2010. Step 1: What are the issues and conclusions? The major
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Mini Lab Report M&M Lab Purpose: The purpose of this experiment was to find‚ record‚ and compare the amount of each color of M&M’s in a bag. Hypothesis: I predict that the M&M color that will have the largest amount will be the yellow M&M’s. After yellow I predicted the next highest color would be brown. Then following brown would be blue‚ green‚ red‚ and orange. Materials: * Plate/Paper Towel * Bag of M&M’s * Calculator * Pencil and Table to Record
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group "Kings Supermarkets" M&S website The company has expanded both vertically and conglomerately. Looking at home ware‚ foods‚ flowers‚ (see appendix) cafés‚ gifts and cards. They have invested in many different styles of clothing ranges such as Per Una‚ Per Una Due and the Limited Collection. The conglomerate integration of the food market has proved to be very successful with the opening of independent "simply foods" branches and lifestores‚ selling homeware. M&S operates in an oligopolistic
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M&S did not overtly follow any particular change management model(s). Therefore‚ it is helpful to examine the change initiatives that the company put in place using Balogun and Hailey’s (2004) ‘change kaleidoscope’‚ which outlines three aspects through which the change process can be viewed and assessed (see Figure 1). This diagnostic framework includes the organisational strategic change context‚ change contextual features and design choices. Effectiveness of the Change Programme and Agent(s)
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