Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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experience at A Pakistani Restaurant I am international student from Nepal. I recently visited a Pakistani Restaurant‚ BBQ King in Richardson‚ Texas. I come from a county where 81.3% of the total population is Hindu‚ so going to a Muslim Restaurant was a new experience for me. It was a one story restaurant with booths on two sides of the wall and group tables on the middle where group of eight people can sit. The wall had Urdu written picture on the walls of the restaurant. I had vague idea about
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Headquartered in Orlando‚ Fla.‚ Darden Restaurants is the world’s largest full-service restaurant company. Through subsidiaries‚ Darden owns and operates more than 1‚825 restaurants across North America‚ employing approximately 180‚000 employees and serving 400 million meals annually. HISTORY The company’s roots can be traced back to 1938 when 19-year-old Bill Darden opened a 25-seat luncheonette in Waycross‚ Ga.‚ named The Green Frog. The success of his first restaurant‚ and several more‚ ultimately
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1. Executive Summary 1.1 Business Innovation Korean Bibimbap‚ a new restaurant that is featured by healthy Korean food aims to provide white-collar workers with convenient service and business leisure under the help of e-commerce and efficient management. The main characteristics of Korean Bibimbap is as follows. ● Korean Bibimbap is set up as a restaurant selling healthy Korean meal sets at an acceptable price. Nowadays white-collar workers are faced with a dilemma on where to have dinner
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Science in Hotel and Restaurant Management is a four-year program designed to provide the needed professional preparation and training for exciting and rewarding careers in the Hospitality/Hotel and Restaurant industry. The program integrates a competency based training methodology to prepare graduates to become globally competitive‚ professionally competent‚ morally upright‚ and socially responsible contributors to national development. The Bachelor of Science in Hotel and Restaurant Management program
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Company Profile Name : Indofusion Restaurant Type of restaurant : Casual dining Company Location : 1 market st 2000 Sydney‚ CBD Size of operation : 525 sq‚ 300 seats Products and service : Indonesian Fusion food‚ service for lunch and dinner The foods are including entrée‚ main dishes‚ and dessert. For entrée we have a lot of entrée‚ it will be Indonesian original food or Indonesian food. For the main dishes we are combination for traditional food‚ Asian food‚ and western food. For dessert
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The Special Issue on Contemporary Issues in Business and Economics © Centre for Promoting Ideas‚ USA Consumers’ Purchase Intentions in Fast Food Restaurants: An Empirical Study on Undergraduate Students Huam Hon Tat * Seng Sook-Min Thoo Ai-Chin Amran Rasli Abu Bakar Abd Hamid Department of Management Faculty of Management and Human Resource Development Universiti Teknologi Malaysia‚ 81310 UTM Skudai‚ Johor‚ Malaysia Phone: +607-5531816‚ E-mail: huam@utm.my‚* Abstract The fast food industry
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maxPart 1 COMPANY PROFILE MAX’S RESTAURANT Max’s Restaurant Main office: Max’s Restaurant Marketing 11th Floor‚ EcoPlaza Building‚ Pasong Tamo Ext.‚ Makati‚ Philippines‚ 1231 Phone:dial 7-9000 for Max’s Delivery (Metro Manila Philippines only) Be part of the Max’s Online community by reaching them through the following: Order & Pay Online: www.maxschicken.com Email customercare@maxschicken.com.ph http://twitter.com/maxsrestaurant http://www.facebook.com/maxsrestaurant
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Perceptions of Restaurant Cleanliness: A Cross Cultural Study By Seung Ah Yoo Thesis submitted to the faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirement for the degree of Master of Science In Hospitality and Tourism Management Suzanne K. Murrmann‚ Chair BeomCheol (Peter) Kim Manisha Singal July 9‚ 2012 Blacksburg‚ Virginia Keywords: Service Quality‚ Restaurant Cleanliness‚ Culture Customer Perceptions of Restaurant Cleanliness:
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TABLE OF CONTENTS 1. Introduction 2. Comparison One – Brotzeit VS Malones Irish Restaurant & Bar 2.1 Sales/Revenue 2.2 Online Reviews 3. Comparison Two – Marche VS Medzs 3.1 3.2 4. Conclusion/Evaluation APPENDIX 1. Introduction Define the group’s definition of ‘successful’ and ‘unsuccessful’. Explain ‘unsuccessful’ not as a failure but relative to prominent success. Add that success is highly relative and that the group’s definition is
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