CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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Report on TELECOM LIVE PROJECT in INDIA Name: Ankit N Gandhi. Reg. No.: PGM08080905 The multimedia information release project of telecom industry Overview: After a high-speed development‚ the competition of China’s mobile telecom industry has moved from technology to the service. In recent years‚ with the mobile users increase by leaps and bounds‚the number of two operators user in the market show rising‚ but there are all show a tendency of serious slump in the value of ARPU (average
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200 words on the following‚ describing them: • What is GSM? What is CDMA? • What is ARPU/ AMPU in the Telecom context? • What is CHURN? 2) Who are the top 5 Mobile Operators (by number of subscribers) globally? 3) Name top two mobile operators in the following countries: |UK: |British Telecom |Cable & Wireless Worldwide | |Canada: |Rogers Communication Inc.
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companies have already moved into significantly higher value added segments such as mission- critical applications‚ development and support‚ product design‚ HR Management‚ knowledge process outsourcing for pharmaceutical companies and large complex projects. Software exports make up 20 % of India ’s total export revenue in 2003-04‚ up from 4.9 % in 1997.This figure is expected to go up to 44% of annual exports by 2010. Though India accounts for just about 3 % of the world market for information technology
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Benchmarking: An International Journal Emerald Article: Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis Vineeta Nigam‚ Tripta Thakur‚ V.K. Sethi‚ R.P. Singh Article information: To cite this document: Vineeta Nigam‚ Tripta Thakur‚ V.K. Sethi‚ R.P. Singh‚ (2012)‚"Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis"‚ Benchmarking: An International Journal‚ Vol. 19 Iss: 2 pp. 219 - 238 Permanent link to this document: http://dx
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USB Cable Analysis of the msrket strategies Anik Telecom established in Year 1996 and mainly focus on mobile phone chargers and mobile phone batteries‚ Inverter‚ IPS‚ UPS‚ AA‚ AAA Alakaline and Li-Ion Battery‚ Energy Saving Lamp‚ Electric Fan‚ Solar Home System and other Telecommunication Material and Equipment which used for various application‚ such as Mobile Phone‚ Household Applications. To establish a successful company Anik Telecom had to set a strong and clear stategy and those marketing
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08/01/2012 Packer Telecom This case talked about risk management. As a telecom company with high-speed development‚ Packer Telecom decided to use risk management to protect and promote itself. It wanted to not only enlarge market share but also reduced budget at the same time. The project manager developed a risk management template based on the risk management plans other companies used in the past. He tried to persuade the sponsor that the template would work well at Packer Telecom‚ but the sponsor
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GLOBE Telecom Inc. SM CITY Iloilo B. Aquino Avenue Mandurriao‚ Iloilo City 5000 TERMINATION OF MOBILE PLAN Account Number: 63735742 Mobile number: 9173109323 _____________________________________________________________________ Good day ! This letter is to authorize Antonette Joy Solinap to terminate my account in my mobile plan with the given mobile number and account number above with immediate effect.
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Stage-1 (Formulation Framework) Industry Analysis: The External Factor Evaluation (EFE) Matrix An External Factor Evaluation (EFE) Matrix allows strategists to summarize and evaluate economic‚ social‚ cultural‚ demographic‚ environmental‚ political‚ governmental‚ legal‚ technological‚ and competitive information. The EFE matrix consists of five steps process. Five-Step process: • List key external factors (10-20) Opportunities & threats. You have to prepare a list of all external factors
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INDEX Sr. No. | Topic | Page No | 1 | Introduction | 6 | 2 | Objectives of Study | 20 | 3 | Scope of Study | 21 | 4 | Limitations of Study | 22 | 5 | Research Methodology | 23 | 6 | Data Analysis | 25 | 7 | Findings | 26 | 8 | Suggestions | 55 | 9 | Conclusion | 56 | 10 | Bibliography | 57 | 11 | Annexure A-Questionnaire | 58 | Introduction 1.1 Customer Satisfaction: According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting
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