STRATEGIC HR MANAGEMENT STUDENT WORKBOOK International HRM Case Study By Fiona L. Robson Project team Project leader: Project contributor: External contributor: Editor: Design: Fiona L. Robson Bill Schaefer‚ SPHR Nancy A. Woolever‚ SPHR Sharon H. Leonard Courtney J. Cornelius‚ copy editor Terry Biddle‚ graphic designer © 2008 Society for Human Resource Management. Fiona L. Robson Note to Hr faculty and instructors: SHRM cases and modules are intended for use in HR classrooms at universities
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Client Case Study: Adriane Adriane is an attractive 18 year-old heterosexual‚ African American female‚ who presents to counseling at the request of her mother‚ who is concerned about her daughter’s uncharacteristically sad mood. Adriane recently moved away from home for the first time to attend a highly prestigious‚ private university on a full academic scholarship. In addition to being a straight “A” student and a double major in pre-medicine and law‚ Adriane in a member of the crew team and attends
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CASE STUDY 1 SEC ENFORCEMENT RELEASE- BRISTOL-MYERS 1. Access the SEC website‚ www.sec.gov‚ and do the following: -go to “Information for Accountants” -go to “The Division of Enforcement Chief Accountants Office” -go to “Accounting and Auditing Enforcement Releases” - then go to the enforcement release related to Bristol-Myers dated August 4‚ 2004. 2. What were the broad areas which the SEC addressed? 3. Of these issues‚ which one was by far the most significant in terms of dollars involved
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guide examines case studies‚ a form of qualitative descriptive research that is used to look at individuals‚ a small group of participants‚ or a group as a whole. Researchers collect data about participants using participant and direct observations‚ interviews‚ protocols‚ tests‚ examinations of records‚ and collections of writing samples. Starting with a definition of the case study‚ the guide moves to a brief history of this research method. Using several well documented case studies‚ the guide then
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is being delivered by the service environment. Ques. 3 How can customers contribute to value and satisfaction enhancement of services? Ques. 4 How does the intangible nature of service merit a different marketing treatment? Section-B Case Study. CNN – IBN Differentiating from the market leader In a competitive market‚ journalism has to be a collective enterprise. Stories that are in the public interest are overlooked by and large by the media because of stiff competition‚ which is
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Kudler Fine Foods Frequent Shopper Program – Team Paper Kudler Fine Foods (KFF)‚ established in 1998‚ is a small chain of specialty food stores that offer both domestic and imported foods. Kudler Fine Foods is preparing to launch a new Frequent Shopper Program (FSP) for its customers. The purpose of this program is to increase customer satisfaction by tracking purchasing patterns and offering incentives through a partnership program – ultimately leading to an increase in revenue. This paper will
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Kimberly Clark – Lean Logistics June 25‚ 2012 Executive Summary Organizations in today’s economy often include cost control or reduction in their overall strategies. Logistics is an area of increasing focus where internal and external costs affect the margins and customer demands require excellence of service. In distribution‚ selective‚ exclusive and intensive are three primary channels in which an organization must determine the best option in relation
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Lewis and Clark and their Expedition Do you ever think about how America was discovered? Well Lewis and Clark were people who explored the world‚ with no help and ended up finding Kansas and many more Cities‚ which what makes them what they are today. They are also well known in the world‚ from how they made the journey to all the hard obstacles they had throughout the expedition. You may also ask why is Lewis and Clark so important in the United States? One of many things on why they are important
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Case study: supply and demand The aim of this case study is to examine how the ideas and techniques for self-management you read about can be used and adapted to fit personal circumstances. In this case – the story of Asma‚ a mother of two young children returning to paid employment – you will be asked to think how the ideas might be useful to her in managing her return. You may be asking why a decision to go back to paid work is being discussed in the context of a course about management. You may
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Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
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