Marketing Mix Main factors of Banyan Tree’s Success Brand & Communications Strategies Brand Portfolio Social responsibility Potential problem from new market: Americas‚ Europe‚ and the Middle East Company Background Established in early 1994 by Ho Kwon Ping & his wife Clarie Chang Operate in the boutique resort‚ residences and spa industry and provide naturally-luxurious‚ ecological‚ culture-sensitive experiences. Manage 25 resorts and hotels‚ 68 spas‚ 65 retail galleries‚ and two golf courses in
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A brand synonymous with private villas‚ tropical garden spas‚ and retail galleries promoting traditional craft‚ Banyan Tree Hotels and Resorts received its first guest in 1994 in Phuket‚ Thailand. Since then‚ it had grown into a leading manager and developer of niche and premium resorts‚ hotels and spas in Asia Pacific. Despite having minimal advertising‚ Banyan Tree achieved global exposure and a high level of brand awareness through the company’s public relations and global marketing programs.
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Banyan Tree hotels and resorts is still a small and new hotel group organization‚ they have a lot of ideas; being a worldwide business in their market. As they develop‚ they want to stay true to their core standards and beliefs so that they not change in the future ‚ trying to develop their selections and capability to bring the Banyan Tree Experience to their customers ; having a values which have shown their hard work since their first hotel in Thailand . To achieve more‚ they need to stay in
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Having identified the gap in the hotel and luxury resort industry‚ Banyan Tree Hotels and Resorts (BTHL) positioned itself in the niche upscale category of providing romantic‚ intimate and exclusive holiday experience to its guests. It was coupled with a natural serene setting with tailor made services. BTHL was exceptionally successful in positioning its point of difference in the minds of its customers. As a result of this competent customer segmenting and high levels of customer service‚ BTHL
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Banyan Tree – Developing a Powerful Service Brand Synopsis Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy‚ Banyan Tree had launched new brands and brand extensions that included resorts‚ spas‚ retail outlets‚ and even museum shops. Now‚ the company had to contemplate how to manage its brand portfolio and expand its business while preserving the distinctive identity and strong brand image of Banyan Tree‚ its
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Minimal advertising‚ still high level of brand awareness through company’s public relations and global marketing programs. Faced the challenge of translating and maintaining the success of a niche Asian hospitality brand into various market segments on a global scale ‘Innovative niche product that could also bridge the price gap in this market’ Building a resort comprising individual villas with locally inspired architectural design and positioned as a romantic and intimate escapade for guests;
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Ho Kwon Ping ( a travel enthusiast and former journalist) The first Banyan Tree Property opened in 1994 in Phuket The resorts were designed to blend into the natural environment Dedicated to preserving the environment‚ the Banyan Tree has received over 250 awards and accolades. Goal: is to become one of the top 2 or 3. PROBLEM STATEMENT Rapid Expansion Limited labor/ infrastructure Dilution of the brand Over-expansion of the brand Exclusivity becomes dampened because of potential lowering of service
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in every key market is crucial for the business to flourish. Despite being associated with the numerous challenges‚ expansion is a rather risk-intensive undertaking‚ as many world-known companies are looking for ways to grow and diversify their portfolios by choosing this strategic option. Tourism is a beneficiary of the irreversible globalization process. Significant increase in global travel has led to an extension in the world tourism market‚ adding considerably to the potential for further growth
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contributed to Banyan Tree’s success is their public relations and global marketing programs. They allowed Banyan Tree to achieve global exposure and a high level of brand recognition with only minimal advertising. Banyan Tree founders‚ Ho Kwon Ping and Claire Chang‚ worked hard to build a strong brand so they could maintain a sustainable competitive advantage. They were also able to target the niche market that wanted private‚ intimate accommodations without the expectations of glitzy chain hotels. They
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1. Growth and development of Banyan Tree. Banyan Tree Holdings Limited is a leading‚ international hospitality brand that manages and develops premium resorts‚ hotels and spas. From a single boutique resort in Phuket in 1994‚ Banyan Tree has grown into a multi-business operator globally. Listed on the Singapore Stock Exchange since 2006‚ the group currently consists of 30 hotels and resorts‚ over 60 spas 80 retail galleries and two golf courses in 27 countries‚ with aggressive expansion plans for
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