➢ Company Overview: Shouldice Hospital is a privately owned surgical hospital which specializes in external abdominal wall hernia repair with holistic recovery services. The Shouldice facility located near Toronto‚ Canada‚ was founded by Dr. Earle Shouldice in 1945 and is the world’s leading center of excellence in abdominal hernia repair. Shouldice Hospital employs nearly 160 employees with an average tenure of 10 years. Shouldice Hospital‚ with an 80% referral rate‚ conducts more than 7‚000
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Section 2 PROCESSES 3. Strategic Capacity Management 4. Manufacturing Processes 5. Services Processes 6. Six-Sigma Quality PROCESSES The second section of Operations and Supply Management: The Core is centered on the design and analysis of business processes. Maybe becoming an efficiency expert is not your dream‚ but it is important to learn the fundamentals. Have you ever wondered why you always have to wait in line at one store but another one seems to be on top of the crowds? The key to
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Case Study Shouldice Hospital Limited 09. November 2011 1. How does Shouldice compete? Identify at least three characteristics of Shouldice´s operations that contribute to its competitiveness. The four most important influences on competiveness in a company are cost‚ time (speed)‚ flexibility and quality. Cost and time should be held as small as possible‚ flexibility and quality as high as possible. In the Shouldice case we added another category: customer service. For the categories
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of Situation and Identification of Problems 1.1 Service The Shouldice Hospital competitive advantage is that it only conducts external hernia operations and is specifically designed and operated to provide the highest probabilities for successful treatment with “country club like” patient service. Hernia operations typically have a 90% success rate‚ with Shouldice hernia operations boasting over a 99% success rate. The Shouldice competitive advantage can be summarized into: Surgical technique:
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Issues/BackgroundShouldice Hospital limited was started in 1940 by Dr. Earle Shouldice for treating Hernia. The method of surgery adopted by Shouldice Hospital was unique in a sense that it introduced the concept of flow shop in carrying out surgeries alongwith simplicity in surgery. Because of this uniqueness and simplicity‚ the demand for surgeries at Shouldice increased and Shouldice has reached a point where it has to increase its capacity to reduce the wait times being faced by the patients
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study‚ one problem can obviously been observed- paradox of change. Shouldice is operating at its "best operating level"(as we can see from the case)‚ a specialized work force but it is failing to meet all the demand for its chosen market niche. Adding additional capacity to meet market need may upset the existing work force and lower quality of operations. Failing to meet market requirements may cause competition that would lead hospital to loss market share. I make a SWOT analysis for better understanding
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MEMO To: Alan O’Dell – Hospital Administrator Date: 18 September 2013 Subject: Sustainable Growth Strategy As consultants for Shouldice Hospital Limited‚ we see that the major problems confronting the hospital are capacity management while maintaining quality‚ technique being copied by other doctors and succession planning. Although the hospital has good reputation and quality service‚ it is not able to service customers due to lack of capacity as well as conflicts among
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In the Bulk Ordering Selection for schools there bottleneck process is could happen if the warehouse personnel do not take the following steps indicated in the flowchart design. “A bottleneck is a point in an organization where the flow of a process is impaired or stopped entirely”. (Definition‚ 2009) The flowchart indicates the necessary steps that must be taken to prevent the bottlenecks process from happening. However‚ if the bulk ordering selection experiences a break down which causes bottlenecking
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Running Head: Bottlenecks in a Process Bottlenecks in a Process Jason Rodriguez OPS/571 February 11‚ 2013 Scott Bruner In week one’s assignment I designed a flowchart for the company to be more consistent about leaving at the right time for work so I am not late. Being able to see the amount of time it takes me to leave every morning has been interesting to see on paper. With any type of flowchart‚ bottlenecks can happen‚ which can prevent being late to work
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Bottlenecks OPS/571 Dr. Tom NeSmith University of Phoenix January 19‚ 2011 Bottlenecks in a Process Getting up and ready for work is a daily process. This process can have many bottlenecks that will hinder the process. After collecting two weeks of data and analyzing the flowchart presented in week one‚ I could identify the main bottleneck. A bottleneck is defined as “any resource whose capacity is less than the demand placed on it. A bottle neck is a constraint within the system
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