Discrimination Complaint The purpose of this assignment is two-fold: (1) analyze a scenario in which an employee wishes to file a discrimination complaint against his/her private sector organization and (2) explain the civil litigation process for such a claim. "Litigation refers to the process by which cases are brought and prosecuted in the court system" (Legal Advice for Free‚ 2005a). In the case of a discrimination suit‚ the civil litigation process begins with filing the complaint with the Equal
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Courtesy and Customer Service For the Health Care Professional Self-Learning Packet Introduction As we are all aware‚ HCMC has experienced significant change on a first hand level over the last year. The pressures of health care reform and finance have changed the course of health care forever. The health care industry has become increasingly competitive. We need to do all we can to meet or exceed the expectations of our customers to compete in this market. Several initiatives are underway that assist
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The Complaint Handling Process from a Hispanic Point of View Jackelin Lemus Miami Dade College Abstract This document discusses different types of customers and their customer service complaints‚ focusing on the Hispanic point of view. Hispanics are the fastest growing minority and ethnic group in the U.S.‚ and amass great purchase power. The Hispanic customers are discerning‚ demanding‚ and loyal to their favorite brand. Upon disappointing this large and powerful market segment‚ organizations
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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Formal letter is a business or official letter. They are written to complaint or inform something. These letters include applications‚ letters to editors‚ official letters‚ letters to and from organizations‚ government departments etc. These letters have an objective or business-like style of writing. Points To Remember: 1. Mentioning the subject is a must in a formal letter. 2. The formal letter should be brief‚ simple and concise. 3. It should focus on the issue rather than dwindling on various
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services
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identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline how you would change the work culture in the kitchen • outline how you would evaluate the customer service Brad’s Holiday Retreat gives in the future BSB40207
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a. Why does Budget Director Paula Harper feel such disappointment in Water Department Chief Engineer Mason’s behavior - and vice versa? Budget Director Paula Harper felt disappointed in Water Chief Engineer Mason’s because in her point of view as a Budget Director‚ she had to make a cogent recommendation to the Manager about additional personnel request. To do that‚ she had to have all information that she asked to Mason and his staff. This information would be used to determine whether they need
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Hatch end high school Headstone lane Harrow Middlesex HA3 6NR 29th September 2014 Dear Fiona Marcae‚ I am writing to show you my disgust with the article you have written about teens and the food that they consume. The way you talk about teens in this article appalled me‚ how are you able to say that “teenage girls’ junk food diet leaves them starved of vitamins!” after reading just the title I could tell that you were going to make all teens look bad; do you think it is fair to put this much
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February 20‚ 2014 Ms. Mia Colleen Banaria Brand Manager Colgate-Palmolive missy.banaria@gmail.com 1049 J.P. Rizal Avenue‚ Makati City‚ Metro Manila‚ 1200‚ Philippines Dear Ms. Banaria: Good day! We are sophomores of the Polytechnic University of the Philippines taking up Bachelor in Advertising and Public Relations. A requirement with our Brand Management subject were given to us and we are asked to conduct an interview with any resource person that knows the company well. We are
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