THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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Seafood Restaurant Nanaimo‚ BC. V9T 4B2 NEWS RELEASE Release: Immediate From: ManKit Au-yeung Public Relation Officer THE ORTHODOX CHINESE SEAFOOD ARE APPEARED IN NANAIMO Nanaimo‚ Feb. 14--Jasmine Seafood Restaurant has been opened and located in Nanaimo Seaside Center last month. Jasmine Restaurant is an important
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1. Key Performance Indicators for Restaurants‚ Cafes‚ Catering‚ Clubs & Hotels http://www.profitablehospitality.com/public/88.cfm 1) Financial perspective * Reduce food loss 2) Internal business perspective * Follow preparation * Follow schedule * Teamwork * Job performance 3) Customer perspective * Challenge 4) Learning and growth perspective * HR development * Self- improvement * Employee’s performance was evaluated through observations
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Customer habits are the things we usually preferred and comfortable of doing. It is either a part of our routine or a system of a person which is based on the experiences‚ beliefs and principles‚ culture and the way of services in a restaurant or any other establishment that they visited. Customer habits are constantly changing and developing when customers are accepting and patronizing the new and evolving trends of the industry‚ becoming more demanding and having a higher expectation in terms of
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Description of a restaurant: I don’t like homemade food too much so I often tend to go out to have lunch or dinner; I’m not talking about fast food‚ in fact I don’t like fast food that much. So the first place that always popped to my mind is the Ponto Alto restaurant; it is my favorite restaurant in town for many reasons. I visit this restaurant 2 to 3 per week; it is located on a hill in the Bahsass area in front of the sea‚ so you can imagine how beautiful the view is up there. This is the
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Restaurant Expansion Project Focus groups .All Students .Some teachers and staff .Passer- by This restaurant locates just along the campus‚ the major customer is students‚ also some teachers and staff are customers. Questions: 1. How often do you visit the restaurant? 2. How do you feel each time you visit the restaurant? 3. How does the food taste? 4. What kinds of food is your favorite? 5. What do you think of the prices the restaurant offers? 6. What most often disappoints
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Essay - Why Restaurant Failed In 2003‚ American Express claimed that as much as 90% of the restaurants failed in their opening year. Reasons for failure go beyond economical perspective. Owners’ quality of life and family issues challenges restaurateurs’ ability to survive. The report points out the linkage between an organizational life cycle and family life cycle. Family is a driving factor for a restaurateur‚ mentioned by majority of owners interviewed. Often‚ family opinions help drive
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Ordering food in a restaurant Nowadays more and more people are choosing to have a meal out in a restaurant. There a re several reasons for this. One of them is a desire to spend better time in a comfortable atmosphere rather than prepare food at home. But it’s highly important for restaurant lovers not to forget about table manners speaking nothing about the right way to order food. Students and office workers get used to eating at their canteens so they just help themselves with whatever they
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1‚I have conduct an internet research and selected 2 seafood restaurant near my place.The restaurant that I choose are Eastern dragon restaurant and Tian Lai seafood restaurant.After comparing and contrast between the two restaurant I decided to choose Eastern Dragon seafood restaurant.First and foremost‚I would like to talk about the similarity of the two restaurant that I chosen.The first similarity is both also are seafood restaurant and the food are served in between 15 to 30 minutes.The second
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menu free of charge. They recognized that people stick to their comfort zone when it comes to ordering food in restaurants and wanted to change this by letting the customers excite their taste buds. The Problem: A problem the restaurant is preparing to face is to distinguish between serious customers who have an interest in trying new cuisines and customers who come into the restaurant and take advantage of the service in a negative way and don’t appreciate the offer that is provided. This problem
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