Discuss why Best-Buy’s customer-centric model may not be relevant today. More specifically‚ consider the following issues: How have segment needs and preferences evolved to prompt a re-consideration of the customer-centric model? Which factors contributed to such shifts? Can Best-Buy currently successfully compete for the customers in the “long-tail” of the Pareto curve? Provide a rationale for your answers. ____________________________________________________________________________
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BEST BUY Making Life Fun & Easy! Tiago Alves Andrew Bornstein Mae Brana Grace Tan Meredith Walters Table of Contents Business Summary 4 Vision Statement & Corporate Values 4 Rankings 4 Market Share 5 Stock Chart – 5 Year Performance 5 Financial Highlights 6 History 7 Key Executives 8 Strategy 9 Customer Centricity 9 Value-added Services Business 11 Supply Chain and IT Systems 11 New Store Openings 11 Mergers & Acquisitions 12 Employees 13 Key Competitors
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Best Buy is known as one of the largest consumer electronics retailer in the world. Their stores are found in the United States‚ Canada‚ Mexico‚ Europe and China. In 1966‚ Richard Schulze and his business partner Gary Smoliak opened an audio store‚ the Sound of Music‚ in Saint Paul Minnesota. In the 1980’s‚ Best Buy debuted on the New York Stock Exchange with an offering of 8.3 million shares. In the early 1990’s it hit the $1 billion mark in annual revenues. In the 20000’s‚ Best Buy acquired Canada
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Best Buy was founded in 1966 by the current CEO Richard M. "Dick" Schulze. Based out of Eden Prairie‚ Minnesota the corporation currently has 446 stores and earned over 83 million in total revenue last year. Best Buy carries a wide variety of products consisting of Major Appliances‚ video and audio equipment‚ computers‚ software‚ music‚ and wireless technology. When analyzing this corporation it is important to pay close attention to its current and future services and products‚ any problems with
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scanning Best Buy used is in 1999 when they realized the increase in popularity of digital electronics. They changed their store formats to highlight these digital products. There most recent environmental scanning change was to get in touch with their feminine side. They have recently put a more personal touch in to their stores and customer service. Environmental Scanning has played a huge role in Best Buy’s evolution. Without paying attention to what is going on around them Best Buy would have
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Overview: Best Buy Co. is a specialty retailer of consumer electronics‚ entertainment software‚ home office products‚ appliances and related services. The company operates both in the domestic and the international segment. Its domestic segment consists of all Best Buy stores and online operations within the United States‚ including the brand names: Best Buy‚ Geek Squad‚ Magnolia Audio Video‚ Pacific Sales Kitchen and Bath Centers and Speakeasy. Its international business covers Canada and most
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11‚ 2009 Best Buy Case Analysis Executive Summary Best Buy Co.‚ Inc. has been in operations since 1966‚ they are based out of Minneapolis MN. They have continues to grow steadily over time through innovations. They have become customer-driven by enhancing customer enjoyment of technology. They operate over 940 retail stores across the United States and Canada. The first store in Mexico just opened up in 2009 and they are presently looking into Turkey in the near future. Best Buys current marketing
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Best Buy wants to be the best consumer electronics outlet in the US and beyond. The multinational retailer sells both products and services through three primary channels: retail stores‚ online‚ and call centers. Its branded store banners include Best Buy‚ Best Buy Mobile‚ The Carphone Warehouse‚ The Phone House‚ Five Star‚ Future Shop‚ Geek Squad‚ Magnolia Audio Video‚ and Pacific Sales. Its stores sell a variety of electronic gadgets‚ movies‚ music‚ computers‚ mobile phones‚ and appliances. On
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JOHN R. WELLS GALEN DANSKIN Best Buy in Crisis Introduction At the end of fiscal 2012‚ Best Buy found itself in an increasingly challenging situation. Although it could still claim to be the world’s largest consumer electronics retailer with $50.7 billion in revenues‚ growth for the year‚ at 0.9% was anemic. Meanwhile‚ Amazon’s sales in Best Buy’s categories were growing at more than 50% p.a. and its total sales‚ at $48 billion‚ were approaching those of Best Buy. Operating profits were also disappointing
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Best Buy 1. How was competition changing in the consumer electronics retailing industry in 2004? Why was it necessary for Brad Anderson to consider a radical concept change for Best Buy? With the fast development of Technology‚ the market for electronics retailing was increasing fast during 1998-2004. And electronics-only retailers like Best Buy and Cirtuit City‚ experienced a stiffer and broader competition during that period. It was necessary for Brad Anderson to consider a radical concept
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