ENVIRONMENTAL SCANNING Environmental Scanning can be defined as the process by which organizations monitor their relevant environment to identify opportunities and threats affecting their business for the purpose of taking strategic decisions. Factors to be Considered for Environmental Scanning The external environment in which an organization exists consists of a bewildering variety of factors. These factors (could also be termed as influences) are events‚ trends‚ issues and expectations
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business world would be what I have learned from the units dealing with diversity‚ customer behavior‚ customer loyalty‚ and exceptional service. Looking back I have learned that customer comments‚ whether they are good or bad‚ should always be taken into consideration‚ addressed and handled appropriately. By recognizing these comments I noticed that they can provide insight to the thought process of the customer and in turn could help improve not only the customer service department but the product as
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the performance of such equipment as machines and structures and in supervising their performance. An Environmental (or sanitary) Engineer is concerned with the water and sewage treatment as well as the resi- dential and industrial wastes. Environmental engineers are trained in preventing‚ evaluating‚ and solving environmental problems. To be successful‚ environmental engineers must combine technical knowledge with effective communication skills in day-to-day work and be able
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consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information book and easy assess to a wide variety of brands‚ have all had a significant impact on the buying behavior of consumers‚ who are now clearly seeking value over price. The problem of today’s business is no more on production area but only in marketing area. Marketing of products involves so many aspects including
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among others such as; droughts‚ floods‚ epidemics‚ pest infestation‚ environmental degradation‚ refugees‚ and internally displaced populations as well as accidents. This essay will cover droughts‚ floods‚ epidemics‚ pest infestation‚ environmental degradation‚ pollution (air) and accidents. Floods to start with‚ are among the most devastating natural hazards in Zambia‚ whereas flash floods are among the greatest hazards arising from severe storms
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Needs of a Customer Greeting Service When customers walk into a restaurant‚ whether it is McDonald’s or Chez Pierre‚ they expect to be acknowledged. This is a small service‚ but it is imperative to the success of the restaurant‚ as customers who are not greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as well as how busy it is. Some restaurants pay hosts to greet customers‚ call names off waiting lists and walk customers
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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Environmental protection Environmental protection is the main problem facing humanity nowadays. Ten years ago the world “ecology” hardly meant anything for the majority of people‚ but today we can’t help bearing it in our minds. It has happened because of the growing effect of the rapid industrial development of the natural world‚ which has negative features of its own. As a matter of fact the state of environment has greatly worsened of late. There is no doubt that soil‚ water and
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REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
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Running head: THE BENEFITS OF RECYCLING 1 The Benefits of Recycling Bobbi Jo Rave AIU Online THE BENEFITS OF RECYCLING 2 Introduction Is recycling beneficial? Yes. Here are some reasons why recycling is beneficial. Recycling is the process that takes used materials and turns them into
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