monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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conditions for both male and female. The WHO program could have also been a big help by providing leadership on global health matters such as poverty‚ child maltreatment and labor conditions. Riis went into the most detail about the streets in “the bend” and the living conditions and death rates that were happening in Bayard‚ Park‚ Mulberry‚ and Baxter Streets. With this being said there were a couple things that came to my attention as I read the article. When reading about the amount of space in
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THE HISTORY OF GEE’S BEND‚ ALABAMA" Draft Article by Kyes Stephens Alabama Online Encyclopedia The community of Gee’s Bend (whose official name is Boykin) is situated in Wilcox County in West Alabama in the bend of the Alabama River. Directly across the river from Camden‚ and southeast of Selma‚ Gee’s Bend has one road into the community. Gee’s Bend is in the Black Belt region of Alabama (an area that draws its name from the soil and the race of the predominant inhabitants). The majority of Native
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Task 2 An explanation of how children and young people’s development is influenced by external factors: Poverty & deprivation: This influences children’s development as children which live in poverty tend to live in poorer housing conditions‚ who may also not have an appropriate diet such as‚ not enough vitamins or minerals etc. This may then lead to diseases and illnesses. Overall this influences the physical‚ intellectual‚ emotional and social development. Family environment and background:
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Regulations and requirements for internal quality assurance in own area of practice: organisation policies and procedures e.g. health and safety‚ equal opportunities‚ recording and reporting‚ quality assurance strategy‚ contribution to internal reviewing processes/self-assessment review (SAR); regulatory bodies e.g. standards‚ levels‚ performance/assessment criteria‚ skills‚ knowledge‚ understanding‚ awarding organisation‚ SSC‚ Ofqual‚ Ofsted‚ employer‚ measure of accountability‚ benchmarking.
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Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within The Firm. The author wants to highlight problems with transfer of internal knowledge within firms and also disagree to previous beliefs of the cause for the lack of transfer‚ blaming knowledge related factors as the cause for this “internal stickiness”. The ability to transfer best practices internally is critical for companies to get a competitive advantage. The author analyzes “internal stickiness” of knowledge
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in results and fill those gaps accordingly to improve company performance. 2.0. Macro Environment Analysis Hubbard‚ Rice‚ Beamish (2010)‚ explains that all the factors outside the organization that effect the business are studied under external environment analysis. These factors effect the strategy formulations‚ vision and mission planning and future organizational business. Environment analysis comprises of
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Question 1 a) Select two companies where inadequate internal control have resulted in disastrous effects on the organisation or exposed it to heavy losses. Research the facts of the failure and report on the facts and the losses suffered. In your report‚ include suggestions for changes to operations (internal controls) that could have prevented the final outcome. Where could you find a list of these internal controls and how are they documented? Examples of companies include: Coles Myer
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International Business Review 19 (2010) 119–125 Contents lists available at ScienceDirect International Business Review journal homepage: www.elsevier.com/locate/ibusrev International business‚ corporate social responsibility and sustainable development Ans Kolk a‚*‚ Rob van Tulder b‚1 a b University of Amsterdam Business School‚ Plantage Muidergracht 12‚ 1018 TV Amsterdam‚ The Netherlands RSM Erasmus University Rotterdam‚ Burgemeester Oudlaan 50‚ 3062 PA Rotterdam‚ The Netherlands
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The Internal Assessment focuses on identifying and evaluating a firm’s strengths and weaknesses in the functional areas of business‚ including: management‚ marketing‚ finance‚ production‚ research and development‚ computer information systems. There are many subareas inside these functions‚ such as customer service‚ warranties‚ advertising‚ packaging‚ and pricing under marketing. The functional business areas differ for different types of organizations‚ such as hospitals‚ universities‚ government
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