Barbara Norris: Leading Change in the General Surgery Unit Category Summary Actor Barbara Norris (Nurse Manager) Business Unit General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU) Barbara’s Career Path Grew up in a small town in Western Massachusetts in US Her mother and grandmothers were nurses‚ and she developed a deep respect and admiration for the profession at an early stage. By the time she entered high school‚ she wanted to be a nurse Graduating with honors from
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Barbara Norris facing many difficulties. The GSU which she lead is currently short-staffed and does not perform as she expected. Her staffs have low morale and low motivation to do their daily job. On top of that‚ there is a cultural issue where confrontation‚ blaming‚ and favoritism are typical in her unit. She also facing a budget problem where overtime has been eliminated due to cost cutting measure implemented on the hospital. The budget cut make it difficult to Barbara to allocate a right personnel
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Organizational Behavior Case Assignment Barbara Norris: Leading Change in the General Surgery Unit Fall 2010 1. What are the key issues that Barbara Norris faces at the GSU? Why are they important to the organization? Barbara faces a bewildering array of obstacles to success in the General Surgery Unit (GSU) at Eastern Massachusetts University Hospital. Based on reputation alone‚ it was clear that her new unit had serious issues long before she took her position as Nurse Manager of its 33
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Barbara Norris Case Analysis Synopsis - Barbara month into a management position of a unit that is ‘Troubled’ she has had no experience in managing a large units which included managing‚ scheduling and budgeting. - The unit is short staffed‚ stressed and there is a high turnover with a poor culture. Indicated by the 29 one-to-one that were requested page 2 & top of 3. - Worst performing unit - John Frappewell (Nursing Director) needs her to ‘turn this unit around and do it fast’ could be
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General Surgery Case Study Brief Summary Background: Barbara Norris grew up in a small town in western Massachusetts. She developed a fond respect and admiration for the nursing profession due to her mother and grandmother both being nurses. She knew that nursing was the career she wanted to peruse. She obtained her nursing degree from Eastern Massachusetts University‚ and began to work at EMU in the emergency room. She was an ER nurse for four years then transferred
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running. They learn the ropes‚ get along with their bosses and subordinates‚ gain credibility‚ and ultimately master the situation. Others‚ however‚ don’t do so well. What accounts for the difference? In this article‚ first published in 1985‚ Harvard Business School professor John J. Gabarro relates the findings of two sets of field studies he conducted‚ covering 14 management successions. The first set was a three-year study of four newly assigned division presidents; the second consisted of 10 historical
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Starbucks Harvard Business School Starbucks: Delivering Customer Service MKT 690: Marketing Management Mike DiPietro Spring 2015 Nevin Johnson Abstract The following diction is an analysis of the Harvard Business School study on Starbucks coffee‚ titled “Starbucks: Delivering Customer Service.” There are many factors accounted for Starbucks extraordinary success in the 1990s. Though Starbucks offered great coffee and a great experience their customer satisfaction scores declined. There are many
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WorldCom Critical Thinking Case Study Not only did WorldCom’s organizational culture contributed to the accounting breaches‚ in my opinion it was the catalyst to its ultimate demise in July 2002. Richard Thornburgh stated that “WorldCom could not have failed as a result of the actions of a limited number of individuals. Rather‚ there was a broad breakdown of the system of internal controls‚ corporate governance and individual responsibility‚ all of which worked together to create a culture in
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*Branding Strategy: Establish Rosewood as a true brand incorporated into the name of each hotel. *Problems: How far can management push this branding strategy without undercutting the distinctiveness of each individually branded hotel? Traditional Emphasis on Individual property brands: Pros: -the company became known for its ability to enhance a property’s value by creating unique‚ one of a kind properties with a small ultra-luxury residential style that differentiated it from other chain-like
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Most change initiatives fail. Yours don’t have to. Lead Change— Successfully‚ 3rd Edition Included with this collection: 2 The Hard Side of Change Management by Harold L. Sirkin‚ Perry Keenan‚ and Alan Jackson 15 Leading Change: Why Transformation Efforts Fail by John P. Kotter 26 Cracking the Code of Change by Michael Beer and Nitin Nohria 37 Managing Change: The Art of Balancing by Jeanie Daniel Duck Product 1908 Collection Overview Seventy percent of all change initiatives
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