The Impact of Customer Relationship Management Implementation on the UK Commercial Banking Industry 1. Introduction: The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study proposes to examine the impact of the implementation of CRM on two functions of firm performance – cost efficiency and the ability of firms to generate profit – profit efficiency – using a large sample of UK commercial banks. The cost and profit
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Human Resource Information System in Banking Industry of Developing Countries Dr. Harman Preet Singh Assistant Professor‚ PGDAV College University of Delhi‚ Delhi‚ India hpsingh@pgdav.du.ac.in Dr. Sunita Jindal Associate Professor‚ giBS GGS IP University‚ Delhi‚ India sunitajindal@gmail.com Sekh Abdul Samim Sr. Relationship Manager‚ IIPM Bhubaneswar‚ India samim20_cet@yahoo.co.in Abstract- The deployment of Human Resource Information System (HRIS) in banking is the fruit of development of Information
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A STUDY ON INVESTMENTS IN FINANCIAL MARKETS AT IIFL LTD ABSTRACT A financial market is a market in which people and entities can trade financial securities‚ commodities‚ and other fungible items of value at low transaction costs and at prices that reflect supply and demand. Securities include stocks and bonds‚ and commodities include precious metals or agricultural goods. The project “Investment in Financial Markets” gives a brief idea regarding the
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Chapter 4: Findings‚ Conclusions and Recommendations 4.1 Findings 4.2 Conclusions 4.3 Recommendations BIBLIOGRAPHY APPENDICES I. Map of Bhutan and its Neighbors II. Map showing Refugee affected area of Nepal III. Profile of Bhutan Chapter - One Bhutanese Refugees in Nepal: Problems and Challenges 1. General Background: Refugee problem is seen as a world wide problem in 21st century. Due to various reasons (civil war‚ growing population‚ natural disaster‚ migration etc.) this
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CHAPTER I: INTRODUCTION 1.1 Introduction of the Study 1.1.1 History of Noodles Industries Noodles have its origin from china of chowmein or “chau-chau” and from Italy in the name of “Sphaghetti”‚ similarly‚ it is also pronounced as “Featuching” and Cut Macaroni” by the Italians. Initially Chinese and Italians used it as a main meal. In different names‚ shapes‚ quality and taste the item is prepared in different varieties. Instant noodles are dried or precooked noodles fused with oil and often sold
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PRINCIPLES OF BANKING AND FINANCE MT.KENYA UNIVERSITY INSTRUCTIONS Answer at least TWO questions from section A and TWO others from section B SECTION A 1. a. Compare and contrast the main features of the financial systems of US and Germany. 15 marks b. Discuss the reasons for the internet bubbles of the late 1990s
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but for the people who borrow for get a house or a car would be worse off for them‚ because will cost more to finance their purchase. 7. What is the basic activity of banks? Store money Storing money for customers is the most classic of banking activities. Traditional banks‚
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food‚ shelter‚ and education‚ is known as a Refugee. Nepal has lots of these kinds of Refugee camps. I was born in camp‚ and while there‚ I had a lot of struggles just to survive. My parents are from Bhutan. One day the Bhutanese government exiled about more than one hundred thousand citizens‚ which included my parents‚ from their own country. They leave their own land forcefully. The Nepal government gave land to live on for those people as
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function follow organizational form? Evidence from the lending practices of large and small banks’‚ Journal of Financial Economics 76‚ 237–269. Berger‚ A. N.‚ Rebecca S. D.‚ and Philip E. S.‚ (1999)‚ ‘The consolidation of the financial services industry: Causes‚ consequences‚ and implications for the future’‚ Journal Bower‚ J. L. and Clark G. G. (2005)‚ ‘From Resource Allocation to Strategy’‚ Administrative Science Quarterly 52: 146 Chen‚ L.‚ Holland‚ J Cyert‚ R. and March‚ J. (1963). Behavioral
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The term fraud is defined in different ways by different authors. Boniface (1991) defined fraud as any premeditated act of criminal deceit‚ trickery or falsification by a person or group or persons with the intention of altering facts in order to obtain in due personal monetary advantage. It usually involves the perpetration of some forgery or falsification of documents or illegal authorisation of signature. The certified fraud examines in Adeyemo (2012) defines fraud as illegal acts characterized
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