Qualification in Human Resource Management 75th Batch at the Institute of Personal Management Sri Lanka (IPM). The case is about the SerendiB Bank which was playing a successful monopoly game in the Bankers field where only two other local banks were held due to the Government regulations towards the implementation of foreign banks in the country. The SerendiB Bank was leading the country with a staff of 9‚800 at the branches operating in each leading town island wide. Very recently; on its 50th
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The main achievement of Jyske Bank was their ability to improve quality service and to deliver a service matching perfectly customers’ expectations. The gap model of service quality‚ developed by V.A Zeithmal‚ A. Parasuraman and L.L Berry‚ in Delivering Quality Service: Balancing Customer Perceptions and Expectations‚ will help us to understand how Jyske Bank managed to close the gap between customers’ expectations and perceptions (the customer gap). Briefly‚ the gap model states that an organization
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the managers. The bank also has a differentiation strategy. This is evident in the following statement‚ “Managers determined that if the bank were to be true to its values‚ it would have to deliver service differently from both how it had in the past‚ and how other banks delivered service.” (P.573‚ Zeithaml‚ Bitner‚ Gremler). Their differentiation strategy is referred to in the text as ‘operationalized’ meaning they were looking to turn variables into measurable factors. Jyske Bank also had their core
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The Functional -Structural Approach has dominated organizational studies. Describe and discuss the paradigm fully and assess the challenge posed to it by Postmodernism. Introduction Functional approach is considered the second very essential paradigm in psychology. Functional structural approach in psychology deals with cognitive processes that incorporate consciousness (Burrell and Gareth‚ 41). William James the father of functional approach came up to this paradigm from a viewpoint
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Executive Summary Commerce Bank was founded in 1973 by Vernon Hill II who took his experience in operating fast-food restaurants and applied it to banking. He decided to call his branches "stores" and developed a business model focused on maximizing customer convenience and delivering consistently great customer experiences. Commerce Bank invested heavily in store facilities and personnel to make the customer experience great and did not focus on having the best rates. To increase convenience‚
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Business & Entrepreneurship Assignment for Course: OPS 5095‚ Service Operations Management Submitted to: Dr. Joseph Chavez Submitted by: Xiaoyan Jiang N01438073 Date of Submission: 5/5/2013 Title of Assignment: Commerce Bank CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data‚ ideas or words
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Organizational Structure of Businesses An organizational structure is the formal system of relationships that provides guidelines on how tasks will be conducted‚ who makes important decisions and the reporting hierarchy. Organizational structures of businesses coordinate‚ control and help motivate employees toward the organization’s goals. The most common business structures include functional‚ divisional‚ matrix‚ hierarchical and horizontal. Read more: Organizational Structure of Businesses
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Matrix management is a technique of managing an organization (or‚ more commonly‚ part of an organization) through a series of dual-reporting relationships instead of a more traditional linear management structure. In contrast to most other organizational structures‚ which arrange managers and employees by function or product‚ matrix management combines functional and product departments in a dual authority system. In its simplest form‚ a matrix configuration may be known as a cross-functional work
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Organization Structure of Ready Pac Foods The company I selected for this assignment in describing organizational structure is the company I work for Ready Pac Foods. In the past 10 years our company has been restructure many times due to changes in the CEO and Presidents role. The organization structure of Ready Pac has change from a functional structure‚ divisional structure to a matrix structure. These change occurred due to servicing customer on a national scale and opening of new manufacturing
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services. State Bank of Pakistan was established as the central bank on July 1‚ 1948 to control the financial sector. Subsequent amendments were made to extend the control and functions of SBP through State Bank of Pakistan Act 1956. SBP encouraged the private sector to establish banks and financial institutions in the country. It resulted into unhealthy competition and unlawful practices due to bribe and corruption during the decades of 1950s and 1960s. In 1974‚ all the existing banks were nationalized
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